Customer Service Representative
Resume:
CARL SWAGERTY
Green Cove Springs, FL
************@*****.***
I am a highly organized and detail-oriented professional with exceptional written and verbal communication skills. I am adept at engaging with diverse audiences. My customer service abilities are top-notch, and I thrive independently and within a team. With a strong commitment to building collaborative relationships with colleagues and external vendors, I am determined to excel in the transportation and logistics sector. I have extensive experience with Microsoft Office products and applications on Macintosh and PC platforms.
EDUCATION
Southern New Hampshire University
Bachelor of Science in Operations Management, Logistics and Transportation
Expected graduation date: 2027
GPA: 3.8
EXPERIENCE
Amazon
Jun 2021 – Present
Transportation Operations Management
September 2022 – Present
JAX7 Fulfillment Center - Jacksonville, Florida
As a member of the Transportation team, I play a crucial role in helping Amazon deliver unparalleled service by supporting our transportation network. My primary responsibilities include executing semi-trailer moves in the trailer yard and driving tractor-trailers over the road. I also coordinate yard activities such as checking in trailers and managing traffic flow. I prioritize safety, complete daily driver-vehicle inspection reports, and actively participate as a safety committee member to promote safety protocols across all Amazon operations. I obtained my Class A Commercial Driver’s License (CDL) in July 2023 and completed the Driver Qualification File (DQF) in September 2023.
AMZL Logistics
Jun 2021 – August 2022
DJX3 Distribution Center - Jacksonville, Florida
I joined Amazon as a Sortation Associate at the DJX3 facility’s launch in June 2021. I quickly established myself as a problem solver, and during peak seasons, I took on the role of Interim Driver Trainer. I also contributed significantly to the Return To Station (RTS) and Over The Road (OTR) teams, building solid relationships with Delivery Service Partners (DSPs) and Driver Associates (DAs). My proactive approach led to being assigned a laptop and obtaining supervisor permissions to create badges, assist Production Assistants (PAs) with audits and reports, and streamline daily communications using Chime, Amazon’s internal messaging application.
Caregiver
January 2019 – April 2021
I relocated to Jacksonville, FL, to provide dedicated care for my elderly parents, demonstrating my commitment to family and responsibility.
Freelance Graphic, Web, and Environmental Designer
Atlanta, GA and Dallas, TX
December 1999 – January 2019
I led projects for a diverse array of clients in highly competitive markets, including Atlantis, Blue Medspa, Carnival Cruise Lines, Coldwell Banker The Condo Store, Emory Vaccine Center, Intercontinental Hotels Group, Keller Williams Realty, King & Spalding, Lifetime Television, Urban Body Fitness, Turner Broadcasting System, showcasing my versatility and creativity.
Art Director, Graphic Designer
Creative Circle, Dallas, TX
November 2010 – December 2018
As an Art Director and Graphic Designer, I collaborated with a creative talent agent to efficiently schedule and execute on-site, offsite, short-term, long-term, and temporary design projects, establishing a reputation for reliability and excellence.
REFERENCES
Personal and professional references are available upon request.
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