Customer Service Representative

D’ANGELO MONTEZ

Dallas, Texas ***** 972-***-**** ********@*****.***

OBJECTIVE

Dedicated and results-driven customer service representative seeking to obtain a position in a customer- orientated environment where I can utilize my years of interpersonal and problem-solving skills to exceed customer expectations and generate customer loyalty KEY SKILLS

Compassionate

Active listening

Self-motivated

Outstanding verbal and written

communication skills

High level of integrity

Embraces teamwork

Welcomes constructive

criticism and feedback

Adaptability and time

management

Interpersonal skills

WORK EXPERIENCE

SELF-EMPLOYED, FAMILY-OWNED BUSINESSES 01/2012 – CURRENT RAPTURE PRODUCTION

Event Technology Specialist

Assist directors in day-to-day operations, including meetings, billing, and quotes. Advance setup, operation, and take down of audio/visual equipment for various events. Operate professional lighting and sound equipment for events. Prepare, operate, and manage audio-visual equipment for conferences, weddings, and parties. Install local area networks, integrate audio-video systems and for commercial clients. Troubleshoot hardware and software issues while collaborating with clients to define technology needs for events.

B&D MOBILE

Car Wash Associate

Prepares, directs, and loads vehicles into wash tunnel. Wiping down vehicles while anticipating customer needs. Build relationships and ensure safety guidelines. Service vehicles with bug spray and prepare the vehicles to enter the wash tunnel. Completed tasks associated with location cleanliness such as sweeping, replenishing, mopping, cleaning, and/or minor landscaping work as directed by leadership. Assist customers with any request to enhance their experience. Exceeded customer expectations by being friendly to customers and handling vehicles with extreme care. EXTREME REMODELING, “WE FIX IT”

Roof Repairman and Remodeling

Perform repairs and maintenance of all types of roofing systems. Climbing and operating on ladders while being able to handle at least 50 pounds, repeated bending, climbing, kneeling. Diagnose and troubleshoot roofing issues, such as leaks, punctures, and damaged flashing. Complete all reporting documents via tablet and/or smartphone. Identify and address potential safety hazards and make recommendations for corrective measures. Gather and organize the necessary materials, tools, and equipment for each assigned job. Communicate with customers professionally and courteously, addressing their questions, concerns, and needs. Provide clear explanations of work performed and recommendations for further actions or maintenance. Ensure customer satisfaction by delivering high-quality workmanship and excellent customer service. Carefully operate and maintain equipment for post hole digging and painting and staining to precision.

WILLIAMS SIGNAL AUDIO AND VISUAL 01/2022 – 01/2023 Operations Associate

Responsible for AV assistance. Store products, receiving incoming deliveries, scanning items before logging them onto computer systems, managing stock, maintaining a warehouse's cleanliness and inspecting products to detect defects or damage. Assemble and package products related to orders and ensure proper shipment of goods. Operate professional lighting and sound equipment for events. PERSONAL CARE HOME HEALTH 01/2021 – 01/2022

Home healthcare

Monitoring and recording patient information. Light housekeeping duties such as cooking, laundry and dishes. Assisting with personal care such as grooming and getting dressed. Accompanying patients to doctor's visits. Completing or assisting with other errands. Providing emotional and social support to patients and family members. Answering questions about best care practices. EDUCATION

Mary E. Smithey High School, Duncanville, TX

High School Diploma

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