Project Management Subject Matter

ANTHONY “TONY” BICO

916-***-****, ******@*****.***, www.linkedin.com/in/tonybico

SUMMARY OF QUALIFICATIONS

Thirty years of experience in Information Technology with combined expertise in Systems Engineering, Systems Administration, and IT Project Management focused on research, designing, planning, and implementation of highly complex systems.

Subject Matter Expert (SME) in the installations, configurations, management, and optimization of VMware vSphere infrastructure, vCenter, and Disaster Recovery as a Service (DRaaS).

Specialized knowledge and experience in the implementations of Citrix Virtual Apps and Desktop (CVAD) 1912-2402 LTSR both on on-prem and DaaS (Desktop as a Service) environments.

Subject Matter Expert (SME) in the installations, configurations and management of MS Configuration Manager (aka SCCM), including applications installation automation.

Expert knowledge and experienced in SolarWinds implementation, including installations and configurations.

Very proficient with M365 Administration, including Exchange, SharePoint, Teams, Purview, and Defender.

Expert knowledge and experience in implementations, integrations, and interoperability of ManageEngine products such as ADManager Plus, ADAudit Plus and ADSelfService Plus with MFA authentication.

Subject Matter Expert in the implementations of Windows Active Directory including upgrades and migrations of Domain Controllers to new Windows 2022 OS, and expertise in the creation of Group Policies Objects (GPO) for Windows and Citrix environments.

Highly Experience in M365 implementations and MS Azure.

Knowledgeable in CyberSecurity including implementations of Trend Micro Deep Security and Trend Micro ApexOne AV programs.

Knowledgeable and educated in Project Management lifecycles.

Highly experience in providing high-level of hardware and software support to diverse group of people.

Excellent in systems analysis, troubleshooting, documentation, communication, and interpersonal skills.

Degree in Computer Science.

VMware VCP-DCV Certified.

Microsoft Certified.

EXPERIENCE

SENIOR SYSTEMS ENGINEER

panattoni development co. & Alston Construction

SAcramento, California

AUGUST 2020 – NOVEMBER 2024

Led the team in the implementation VMware vSphere infrastructure that involved planning, installations and configurations of both ESXi Hypervisors and vCenter Server, upgrading to the latest version 8.X, and network and storage optimization such as ISCSI multi-pathing and VMware Distributed Switch. Responsible for making sure ESXi Hosts and vCenter Servers are fully patched and updated with the latest security and critical updates.

Led the team in the implementation of Citrix Virtual Apps and Desktops (CVAD) infrastructure involving the installations and configurations of Delivery Controllers, Director, StoreFront, Citrix VPX Load Balancer. In charged of creating the VDI master images including installations and configuration of M365 suite such as Outlook Exchange Online and other in-house applications in client/server architecture. In charged of creating and configuring the Mater Catalogs and Delivery Groups and creating custom GPO’s and login scripts specific to applications and GPO’s for tightening the security of all VDI’s. In charge of migrating from CVAD 1912 on-prem to Citrix DaaS (Citrix Desktop-as-a-Service) CVAD version 2402.

In charge of Implementing MS Configuration Manager (aka SCCM) involving planning, designing, installations, configurations, and documentations. SME in the creation of application packages to automate installation of software, such as Patch Tuesday updates, and delivering custom applications through Software Center for clients and servers. Assisted team members, such as CyberSecurity team in the creation of security reports, registry fixes and applications as needed to mitigate known vulnerabilities in both servers and workstations.

In charge of Implementing the VMware Disaster Recovery as a Service (DRaaS), including installations of configurations of VMware Cloud Director Availability appliances and performing replications for disaster recovery. Performed all tests replications to ensure DRaaS functionality for both companies.

In charged of migrating Trend Micro AVs for servers and workstations from on-prem to DaaS (Desktop as a Service). Implemented the Trend Micro Deep Security AV for servers, including installations and configurations of Service Gateway Management Console, creating and configuring exclusions for certain types of server role, such as Citrix and SQL Servers. Work closely with CyberSecurity in mitigating vulnerabilities as needed.

Responsible for upgrades, installations and configurations of SolarWinds for network monitoring, servers monitoring and mitigations solutions. Train fellow engineers the proper use of SolarWinds.

Provided support and consultation to the application and infrastructure team in the installation and implementation of in-house applications as Citrix Published Applications and MS SQL Servers.

Responsible for installing and configuring Enterprise Applications such as Microsoft SQL Server, Internet Information Server (IIS), ManageEngine ADManager Plus and ADAudit Plus. Implemented MS File Servers, MS DNS, KMS Servers, and MS Domain Controllers.

Provided day to day hardware and software support for both Panattoni Development Co. and Alston Constructions, including 24/7 on call hardware and support on rotating basis.

Created and documented instructions and Method of Procedure (MOP) for new installations processes to be adhered as standard procedures.

Provided troubleshooting expertise to colleagues and end users in resolving server malfunctions and software interoperability issues.

MS SYSTEMS ENGINEER II

Sutter health (contract)

Rancho cordova, california

JULY 2019 – MARCH 2020

Performed research, planning, implementation, upgrades, and maintenance of Windows and Linux Servers utilizing VMware vSphere infrastructure or physical server platform.

Responsible for installing and configuring Enterprise Applications on server such as Microsoft SQL Server, Internet Information Server (IIS), and Citrix XenApp/XenDesktop.

Provided hardware and software engineering support for entire Sutter Health Information Services department utilizing Cherwell IT Service Management software to automate workflow, task and improve incident management in an ITIL environment.

Created and documented instructions and Method of Procedure (MOP) for new installations processes to be adhered as standard procedures.

Performed evaluation and analysis of customer ITSM request to implement server solutions within project timeline.

Performed peer review and approval of proposed MOP and Change Request prior to systems implementation.

Provided troubleshooting expertise to colleagues and end users in resolving server issues and malfunctions and software interoperability issues.

Assisted team members in the creation OS image and task sequence via SCCM to automate OS and software installations.

IT MANAGER

University of california, davis

davis, california

APRIL 2011 – JULY 2019

Supervised and oversaw team of programmers, systems administrators and student employees in day-to-day IT operations.

Performed senior systems administration and managerial functions for departmental Windows, Linux, Mac OS X Servers and VMware vSphere ESXi Host Servers.

Acted as Subject Matter Expert (SME) in the installation, configuration, management, upgrades, and optimization of VMware vSphere infrastructure.

Provided high level of hardware and software support to CCM staff, faculty, and students including faculty and students in the department of School of Medicine and Veterinary Medicine.

Led the team in planning, designing, configuring, and installing of Linux Web Servers used for departmental websites.

Led the team in planning, designing, configuring, and installing of Online Safety Training Website used for employee safety training, test taking and automated grading system, tracking and reporting of all safety related issues, eliminating manual paper processing by 100%.

Led the team in planning, designing, configuring, and implementing ServiceDesk Plus IT Service Management (ITSM) software used for department incident management, problem management, change management, IT project management, knowledgebase, and asset management systems.

Led the team in planning, designing, configuring, implementing, and managing System Center Configuration Manager (SCCM) used for automation, monitoring, reporting, and central administration of servers and workstations.

Led the team in planning, architecting, configuring, and implementing VMware Virtual Desktop Infrastructure (VDI) to provide end users remote desktop virtualization capabilities using VMware Horizon View.

Performed Proof of Concept on Azure migration. Responsible for Azure subscription and testing. Connected on premise site to Azure, created virtual machine, performed backup of VM, implemented Azure AD, implemented security solution, and monitoring performance for PoC and testing purposes.

Responsible for Installing, configuring, monitoring, and maintaining departmental Firewalls. Implemented firewall policies based on UC standards.

Implemented Data Disaster Recovery Plan and Procedures to ensure servers availability and site resiliency. Managed backup system.

Coordinate with stakeholders to develop and implement long-range departmental technology plan for effective use of information technology. Performed market research, project market trends, and make recommendations to stakeholders to be used in purchasing decisions. Prepare cost analysis, negotiate pricing and manage acquisition of all computer equipment and related items. Perform make-or-buy analysis as needed.

SYSTEMS ADMINISTRATOR IV

UNIVERSITY OF CALIFORNIA, DAVIS

DAVIS, CALIFORNIA

NOVEMBER 2004 – APRIL 2011

Provided network and system management and administration, including installation, configuration, and maintenance for department workstations, servers, firewalls, wireless networks, and network printers.

Provided hardware and software support for staff, faculty and students from varying departments including the UCD School of Medicine and UCD Veterinary Medicine.

Lead PM in the planning, design, configuration, implementation, testing, management, and maintenance of VMware Virtualization Infrastructure 4.0 including the configuration and implementation of vCenters and converting physical servers to VM helping the department reduced TCO by 70% with total savings of $150,000 in six years in IT hardware procurements.

Upgraded departmental email system from outdated Geckomail system to Microsoft Exchange Server 2003 email system. The E-mail system upgrade provided staff and faculty members robust communication and collaboration tool that helped the department increased scientific grant funding from government sources. The E-mail upgrade included, but not limited to, Installing, configuring, maintaining, and administering Microsoft Exchange 2010 and Outlook Web App servers, monitoring server performance, installing and configuring anti-spam software, set up user mailbox, contacts, distribution lists, and address books, perform day-to- day management of mailboxes, monitor spams and email flows and perform upgrades as needed.

Performed network security functions by implementing and maintaining firewalls, proactively monitor network for intrusions, solve, and mitigate network breaches.

Managed, monitored, and maintained backup system and its effectiveness.

Subject Matter Expert in the installation and configuration of workstation attached to highly sophisticated microscope and highly complex PCR and imaging device used in research and experiments.

Lead PM in planning, scheduling, designing, testing, and implementing in-house Billing System application software for UC Davis Mouse Biology Program.

Provided constant collaboration with faculty, scientists, and Principal Investigators to ensure they are equipped with state-of-the-art computers for their research. Performed evaluation and recommendation of scientific software to enhance faculty research.

PROGRAMMER ANALYST III

UC Davis health system

davis, california

APRIL 2001 – NOVEMBER 2004

Provided day-to-day hardware and software support to diverse group of staff, students, researchers, and faculty members in the School of Medicine department.

Planned, designed, implemented conversion and migration processes from Novell Netware environment to Microsoft Windows.

Planned, designed, implemented, and administered Windows Servers and Terminal Servers.

Performed Network Monitoring to maximize usage and effectiveness of system resources.

Planed, designed, and implemented network security on server and workstation level utilizing IPSec policies and Active Directory GPO.

Installed, configured, and maintained backup servers using Legato. Designed and implemented Backup Disaster Recovery procedures.

Performed application and Patch Tuesday updates roll outs using SMS and other scripting languages.

Created documentations for Network Standard Policies and procedures on how to utilize university owned computer attached to sophisticated PCR/microscope equipment, student classroom workstation and application software.

Planned, designed, and implemented major systems upgrade, migration, and new workstation roll outs based on university standards.

Installed, configured, and managed Windows workstation for staff and students.

Responsible for Installing and configuring workstation attached to highly sophisticated microscope and PCR system.

Performed research for current technologies available to determine future needs and make recommendations for enhancements in the construction of future servers and networks.

SYSTEMS ENGINEER

inland business systems

sacramento, california

JULY 1999 – APRIL 2001

Provided systems analysis, design, implementation, support, and documentation for major companies in City of Sacramento.

Assessing business needs of clients by analyzing data processing requirements to plan data processing system that will provide system capabilities required for projected workloads, and planning layout and installation of new system or modification of existing system.

Planned, designed, and implemented departmental Windows Active Directory structures, Domain Controllers, Group Policy Objects (GPO) and Distributed File System (DFS).

Performed conversion and migration from Novell Netware to Windows server and vice versa.

Installed, configured, and implemented servers and workstations for clients by integrating Novell Netware and Windows servers to host shared applications

Built custom Windows Server from the ground up, configuring and installing MS Exchange Server and GroupWise email system to clients.

Interconnect client departments using VPN, DSL and ISDN technologies.

Designed, configured and installed backup and recovery solutions to wide range clients.

Provided on-site network management, hardware/software support, training for clients for a wide variety of Operating Systems.

LAN ADMINISTRATOR

first health group corp.

WEST SACRAMENTO, CALIFORNIA

NOVEMBER 1994 – JULY 1999

Implemented LAN security and monitored their effectiveness.

Monitored and maintained backup systems and procedures.

Managed disk space and application usage.

Managed and maintained GroupWise email system.

Installed, configured, and upgraded network software, network utilities and application software utilizing Novell technologies as per First Health standards.

Created, deleted, and changed user login account and monitored system and user activity.

Monitored, troubleshoot and upgraded LAN (Local Area Network) to maximize ease of use, performance and availability.

Recommended, implemented, and documented new policies, procedures and system configurations accordingly.

Created and implemented NT Workstation Automated Installation.

Troubleshoot and maintained network cabling.

Provided remote technical support to Information System colleagues and end users and provided 24-hour on-call emergency network support on a rotating basis with other LAN Administrators.

EDUCATION

JANUARY 2019 – DECEMBER 2019

PROJECT MANAGEMENT PROFESSIONAL

uc davis extension, davis, cA

AUGUST 1990 - DECEMBER 1994

BUSINESS ADMINISTRATION (52 SEMESTER CREDITS)

sierra college, rocklin, cA

DECEMBER 1990

AS, COMPUTER SCIENCE,

sierra college, rocklin, cA

CERTIFICATION

JULY 2020

vmware vcp-dcv (vmware certified professional - data center virtualization)

sacramento, ca

DECEMBER 2019

PROJECT MANAGEMENT CERTIFICATE PROGRAM

uc davis extension, davis, ca

JUNE 2003

MICROSOFT CERTIFIED PROFESSIONAL (MCP)

northwestern technical college, SACRAMENTO, CA

TRAINING

SEPTEMBER 2023

VMWARE CONFERENCE/TRAINING, LAS VEGAS, NV

APRIL 2018

MICROSOFT AZURE ADMINISTRATOR, UC DAVIS, CA

JANUARY 2015

SYSTEM CENTER CONFIGURATION MANAGER 2012, UC DAVIS, CA

MARCH 2013

CONTENT MANAGEMENT SYSTEM (CMS) TRAINING, UC Davis, CA

SEPTEMBER 2012

VMWARE VSPHERE TRAINING, san francisco, CA

SEPTEMBER 2011

WEB CYBERSECURITY TRAINNIG, berkeley, CA

AUGUST 2011

SUPERVISORY SKILLS TRAINING, ucD extension, CA

JANUARY 1999

NOVELL NETWARE GROUPWISE ADMINSTRATION, salt lake city, utah

JANUARY 1997

NOVELL NETWARE SERVER ADMINISTRATION, culver city, ca

TECHNICAL SKILLS

Server Operating Systems: Windows 2022/2019/2016/2012/2008/2003 Servers, Linux Servers (Red Hat, CentOS, Ubuntu), Mac OS X Servers 10.8+

Desktop Operating Systems: Windows 10/11, Windows 8, Windows 7, Mac OS X 10.6+

Virtualization Infrastructure Software: VMware vSphere 5/6/7/8 Hypervisors, VMware View Connection and Composer Server, 5.X/6.X, VMware vCenter 6/7/8 Server, Virtual Desktop Infrastructure (VDI), View Horizon Client, View Horizon Agent, View Administrator, VMware Cloud Director Availability – DRaaS (Disaster Recovery as-a-Service)

Software/Server Applications/Tools: SCCM 2012-2402, Microsoft Exchange 2003/2007/2010/2013/2016, Citrix XenApp, Citrix Virtual App and Desktops (CVAD) 2202-2402, ManageEngine ADManager/ADAudit, Splunk, Nessus, Microsoft Active Directory, DNS, VPN, RAS, Terminal and DHCP Services; Microsoft IIS, Microsoft Distributed File System, Group Policy Objects (GPO), IPsec Security, Microsoft O365/M365 suite, Azure AD (Entra ID), Adobe Creative Cloud Suite; Trend Micro Deep Security, Trend Micro ApexOne, Sophos Anti-Virus, System Center Endpoint Protection, Norton Anti-Virus Corporate Edition, and Manage Engine ADManager Plus, ServiceDesk Plus, and ADAudit Plus.

Databases: MySQL, Oracle, MS Access, and MS SQL

Programming and Scripting Language: ASP .NET, C Sharp, PHP, Python, PowerShell, VBScript, MS DOS Batch File

Content Management Systems: WordPress, Drupal, Cascade Server, Joomla

Open-source Web Server Solutions: WAMP, XAMPP, LAMP

Public Cloud Computing: Azure, AWS, VMware.

PERSONAL SKILLS

Excellent work ethic

Detail oriented

Critical-thinking

Problem-solving

Oral and written communication

Leadership

Time Management

Trainer

Multilingual

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