Customer Service Quality Assurance

Jose Hernandez

630-***-**** ***************.**@*****.*** Oswego, IL 60543

SUMMARY

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Machinery calibration

Commercial construction experience

Routine Inspections

Maintenance and repair

Customer interaction

Power tool operation

Equipment installation

Mechanical troubleshooting

Emergency repair management

Diagnostic testing

Parts replacement

Hydraulic systems

Mechanical alignment

Quality inspection

Hand tools proficiency

EXPERIENCE

Technician, Wildside jeep, April 2024-Current

Naperville, Illinois

Brakes. Suspension lifts .tires frame s

Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.

wap A little bit of everything

Mechanic Manager, Sparks Auto Care Center, January 2023-April 2024 Naperville, Illinois

Managed daily operations of the mechanic shop, including scheduling and assigning projects to mechanics.

Developed and implemented preventive maintenance plans to ensure optimal performance of all vehicles.

Ensured compliance with safety regulations and proper use of tools and equipment. Oversaw quality control activities to guarantee customer satisfaction with services rendered. Trained new mechanics in proper repair techniques and safety protocols. Maintained accurate records for inventory management purposes. Coordinated with vendors for ordering parts at competitive prices. Reviewed invoices for accuracy prior to payment processing. Created detailed reports on vehicle diagnosis, repair estimates, parts needed, labor costs. Mechanical Technician, Discount tires and services, January 2022-January 2023 Saint Charles, Illinois

Performed preventative maintenance on mechanical equipment and machinery. Assisted in the installation of new machines and equipment. Tested, diagnosed, and repaired malfunctioning components. Replaced worn or defective parts with new ones.

Inspected completed work for accuracy and quality assurance. Maintained accurate records of repairs and preventive maintenance activities. Mechanical Technician, Krages Goodyear, May 2018-January 2022 West Chicago, Illinois

Performed preventative maintenance on mechanical equipment and machinery. Assisted in the installation of new machines and equipment. Tested, diagnosed, and repaired malfunctioning components. Replaced worn or defective parts with new ones.

Inspected completed work for accuracy and quality assurance. Maintained accurate records of repairs and preventive maintenance activities. Diagnosed mechanical problems and determined solutions to correct concerns. Installed, fit, cleaned and repaired valves, caps, hoses, pumps and gaskets. Troubleshot, diagnosed, and repaired engineering equipment. Collaborated with team members, lending mechanical expertise to meet team goals. Assembled, integrated and repaired equipment or systems in accordance with appropriate standards and procedures.

Cleaned, repaired and installed tank gaskets and internal and external valves. Supported continuous improvement efforts to improve efficiency and productivity of maintenance technicians.

Operated pressure pumps, air electrical equipment and mechanical equipment. Monitored, inspected or tested mechanical equipment. Validated mechanical systems, solved problems identified, and assisted in equipment startups.

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