It Support Active Directory
Resume:
CRAIG M. LANG
East Haven, CT *****
*****.****@*********.***
ACTIVE DIRECTORY ADMINISTRATOR
Highly experienced Active Directory Administrator with over 30 years of expertise in Windows IT support for corporate environments. Skilled in new system configuration, large-scale rollout deployment, troubleshooting, and end-user support. Proficient in Active Directory administration, backup and restoration, and Crypto virus recovery. Basic coding and scripting skills in support of Wintel environments and experience with network troubleshooting using Wire Shark. Adept administrator of Active Directory domains, including Group Policy creation and configuration, with experience utilizing tools such as VMware, VNC, and Ghost. Bachelor of Science (B.S.) in Communication with a Minor in Computer Science. Six Sigma Greenbelt and certified in Total Quality Management/Quality Assurance.
AREAS OF EXPERTISE
• Active Directory • Systems and Software Backups • Crypto Virus • Quality of Service (QoS) • IP Tracking • End User Support • Server Configuration • Preventative Maintenance • Disaster Recovery • IT Management • Network Security • PC hardware IBM XT through Current Desktops / Laptops • DOS 5.0 through Windows 10 Pro • Windows NT40 Server through Advanced Server 2010 • Windows Server 2013 • Office Suite • Outlook Configuration • VPN and VNC Clients • Command Line Scripting • Basic C Programming • Ghost Imaging • Virus Eradication • Crypto Virus Recovery • Datto Backup • On Site, Cloud, Outboard Hard Drives •
Server, Network, PC, Digital Device Installation and Troubleshooting • Hardware Assembly and Component Replacement • Security Policy Design and Implementation • Middleware Application integrity Testing and Documentation • MTR (Mean Time to Repair) •
PROFESSIONAL EXPERIENCE
CML IT Consulting, East Haven, CT 7/2015 – Present
IT TECH
Respond to customers’ needs, maintain/repair systems, configure Wi-Fi, perform Smart phone, Smart TV, and entertainment systems setups.
Build and program new systems and provide recovery disk (Ghost) for easy recovery.
Track record of recovering data from crashed hard drives and restoring operating systems to full operations.
Expertise in creating backups, connecting outboard hard drives, and writing intricate backup scripts.
Adept at complex hardware troubleshooting and problem solving.
Connoisseur Media, Milford, CT 6/2013 – 7/2015
ASSISTANT CHIEF ENGINEER, IT SYSTEMS ADMINISTRATOR
Managed three broadcast transmitters and 5 servers in an office of ~70 employees.
Served as Broadcast Engineer for main studio plant and transmitters (Norwalk, Trumbull, New Haven), IT Systems Engineer for servers and desktops, and Remote Broadcast Engineer for remote broadcast locations throughout Connecticut.
Proactively and expeditiously recovered multiple Crypto virus attacks.
Mapped subnet and logged all systems on the network for future remediation (i.e., Crypto virus).
Reconfigured IP connections to transmitters after Frontier took over IP from AT&T.
Gexpro, Shelton, CT
9/2011 - 6/2013
IT TECH
Go-to technical expert for ~ 50 employees/users.
Maintained desktops and coordinated with server group.
Troubleshot, maintained, and upgraded laptops and desktops.
AT&T, New Haven, CT 8/1997 - 9/2010
SENIOR SYSTEMS ANALYST, Specializing in the Windows Environment
Promoted from Systems Analyst.
Updated 8,000 systems for Y2K utilizing a Novel image server to lay down the new Y2K compliant applications and completed project days before New Years 2000.
Forged affiliations with Microsoft (AT&T) Lab with Microsoft Gold support, discovered glitches in Outlook Group Policy, and prompted development of a service pack for Outlook addressing the very issue I discovered.
Point of contact for call center desktop maintenance, software updates, and locked down environment.
Provided support and guidance for Field Technicians/Desktop Support Technicians.
Served as IT Systems Administrator for remediation support.
Created Installshield software “package wraps” for SMS deployment.
Recovered Repair call center desktops hit by FunLove virus.
Created Group Policies.
Wrote scripts to map company subnet and log all systems on the network.
Oversaw all lab server backups (15 servers, 50 PCs in lab).
Created and maintained updated Ghost images for locked down call center systems covering remediation/new rollouts.
EDUCATION
Bachelor of Science (B.S.) in Communication, Minor in Computer Science
UNIVERSITY OF NEW HAVEN, West Haven, CT
CERTIFICATIONS
Six Sigma Greenbelt, 2007, AT&T
Total Quality Management/Quality Assurance, 1992, Connecticut Radio Network
PROFESSIONAL ORGANIZATIONS/AFFILIATIONS
Shore Point Amateur Radio Club (SPARC.US), President/Secretary
Amateur Radio License - General Class - Callsign W1MHz
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