Data Entry Customer Care
Resume:
Brianna Waters
Ennis, TX *****
**********@*****.***
Organized, goal-oriented, team player, seeking a full time long term position with good work life balance and stability to grow within the company.
Authorized to work in the U.S. for any employer
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
Quest Diagnostics-Remote
July 2022 to Present
• Take over 100+ calls a day
• Conduct Inbound/outbound calls
• Work with dual monitors systems simultaneously
• Exceed daily quota
• Adhere to HIPAA Laws
• Deescalate calls when needed
• Verify caller identity
• Deliver test results to doctors and clinics in a timely manner
• Fax results to doctors and clinics
• Heavy proficient data entry
• Investigate result issues and efficiently resolve issues when necessary
• Navigate through multiple software systems in a timely manner
• Proficient active listening and communication skills
• Use of excel and different CRM systems
• Schedule patient appointments
Customer Service Representative
Maximus Call Center/ Employment Development-Remote January 2021 to June 2022
•Inbound/outbound calls
•Verify client claim information
• Assist clients with identity verification
• Assist clients with 1099g Tax information
• High call volume of 99+ calls a day
• Assist other team members when needed
• Heavy Data entry
• Adhere to client confidentiality
• Assist clients with state benefit information
• Navigate through different software systems
•Direct calls as needed
• Update client records on file
• Investigate claims
• Determine claimant eligibility for state benefits
•Properly conduct data entry into excel software system Food Production Associate
Home Chef San Bernardino-San Bernardino, CA
March 2022 to April 2022
Very fast paced facility to meet high quota of 4,000+ orders a day
• Pick customer orders
• Pack customer orders
• Replenish customer orders
• Ship customer orders
• Receive customer orders
• Count inventory
• Properly portion food items
• Effective measurements of food items
Amazon Fulfillment Associate
Amazon-Rialto-CA
November 2021 to February 2022
• Induct customer orders
• Ship customer orders
• Sort customer orders
• Pick/pack customer orders
• Stage carts for customer orders • Process customer packages
• Load/Unload customer orders
• Use of RF scanner to properly conduct customer orders are shipped out correctly
• Proper use of pallet jack to store pallets
• Perform inventory count
General Office Clerk
Best Buy-Ontario, CA
November 2020 to January 2021
• Greet customers
• Assist customers with orders Heavy Data entry
• Process pickup orders
• Problem solve orders
• Print out order receipt
• Print out labels for orders
• Assist with will call orders
• Conduct incoming/outgoing telephone calls
• Dispatch customer orders
• Bill customers
• Filing
Care Giver
Shella Care Management-San Bernardino, CA
November 2019 to December 2020
• Care for multiple clients who were elderly or disabled
• Assist with daily needs including personal hygiene, dressing, turning positions, toileting, feeding, bathing, and clothing
• Follow Care Plan, home regulations, and ensure a safe environment
• Perform housekeeping duties and meal preparation Retail Store Associate
Amazon-North Hollywood, CA
July 2020 to October 2020
• Stock supplies as needed • Audit inventory
• Clean and sanitize store • Train employees
• Organize store
• Adjust store shelves when needed
• Organize merchandise displays on sales floor
• Pick store items for customers
• Effective use of RF Scanner
Delivery Driver
Dominos-Fontana-CA
March 2020 to July 2020
• Deliver food
• Conduct cash/debit/credit transactions • Assist customers inside store
• Handmake different food items
• Adhere to FIFO with food products
• Clean and sanitize store
• Data entry
• Answer a high volume telephone calls
• Organize and restock merchandise as needed
Delivery Driver
Jimmy Johns-Fontana, CA
January 2020 to March 2020
• Deliver sandwiches to customer
• Handmake sandwiches for customer
• Cash/credit/debit card handling at cash register • Data entry
• Clean lobby, bathroom, kitchen, utensils, dishes
• Put away food when closing shop
• Conduct food orders over the telephone and in store
• Adhere to FIFO with food products
• Restock supplies when needed
Medical Assistant
Premier Urgent Care-San Bernardino, CA
November 2018 to January 2019
Fast paced facility- Rooming and triage for 50+ patients
• Able to anticipate physician needs providing time management
• Data entry
• Conduct injections for patients such as subcutaneous and intramuscular
• Facilitate throat cultures and urinalysis
• Input patient demographics into the electronic medical record
• Administer patient medications as instructed by physician
• Manage patient blood pressure, radial pulse, tympanic temperature, respiration, height, and weight
• Lead breathing treatment process for patient as instructed by physician Team Member
Toyota-Ontario-CA
November 2017 to December 2018
• Organize and prepare parts to be distributed outside of the facility •
• Control inventory of different car parts to be distributed
• Team member communication
• Sort different parts and store them in proper area of storeroom
• Perform cycle counting
• Pick/pack customer orders
• Effective use of RF Scanner
Pet Care Specialist
PetSmart-Ontario-CA
April 2015 to July 2015
• Greet customers as they came in
• Assist customers with pet care needs
• Provide knowledge to customers regarding different pet services and products
• Care for animals by feeding them, playing with them, and disciplining them when necessary
• Conduct reports for pet parents regarding their pet's stay
• Maintain cleanliness of store
Education
Diploma in Medical Assistant
American Career College - Ontario, CA
January 2019 to January 2019
High school diploma
Antelope Valley High School - Lancaster, CA
May 2012 to May 2012
Skills
• Proficient computer skills that include CRM systems such as Microsoft word, Excel, Outlook, PowerPoint, and Redprarie, salesforce (2 years)
• Sound ability to help, support, and resolve the queries and problems of the patient and their families
• Great communication and interpersonal skills
• Knowledge of ICD-10-CM and HIPAA & OSHA regulations
• Proficient with EMR/EHR software Medical Terminology BLS Certification Blood Pressure Type 40 wpm Injections (SQ, IM, ID) Blood Capillary Vital Signs Phlebotomy First Aid Certification (4 years)
• Order Picker order packer (6 years)
• Meal Preparation
• Caregiving (1 year)
• Customer service
• RF scanner
• Microsoft Outlook
• Packaging
• Delivery driver experience
• Residential cleaning
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