Technical Support, Full Stack Developer

MEHMET PAPILA

Houston, TX *****

m: 936-***-****

**************@*****.***

LinkedIn

Github

Authorized to work in the US

for any employer

PROFESSIONAL SUMMARY

Detail-driven and results-oriented professional with a career-long record of success with technology solutions, full stack development, and database administration I am a full stack developer with a background in JavaScript, Express, and React. My experience proves that I am an exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as extensive technical expertise.

CORE COMPETENCIES

Full Stack Development

Data Analysis

Technical Support

Leadership & Collaboration

Relationship Management

System Administration

Hardware & Software

Customer Service

Project Management

Solutions Development

Troubleshooting

Data Migration

Cybersecurity

Analytical Thinking

Problem-Solving

EDUCATION AND CREDENTIALS

BACHELOR’S DEGREE IN COMPUTER SOFTWARE ENGINEERING, 2018 Sam Houston State University, Huntsville, Texas

PROFESSIONAL EXPERIENCE

AVIVA WHOLESALE, INC., HOUSTON, TEXAS, MAY 2020 TO DEC 2023 Database/System Administrator

Led the migration of data from Zoho CRM and QuickBooks POS to the managed MS SQL databases which served as the foundation for the company's technical infrastructure, to ensure the integrity of all the data from our various sales channels, including the e-commerce website, sister companies, and in-store transactions.

Managed the implementation of SphereWMS, the company’s warehouse management system, customizing it’s product selection algorithm to streamline online orders and optimize warehouse efficiency.

Advised management on IT equipment purchases that fit our data infrastructure, saving thousands of dollars on unnecessary and incompatible server hardware, and improving operational efficiency for critical customer information, sales records, and inventory levels.

Led the delivery of high-quality technical support to customers, troubleshooting login problems, fixing payment processing errors, and providing guidance on navigating the site.

Regularly interfaced with BigCommerce and Shopify product teams to keep the E-Commerce infrastructure running great.

MEHMET PAPILA Page 2

AVIVA WHOLESALE, INC., HOUSTON, TEXAS, MAY 2019 TO APRIL 2020 IT Assistant

Built the technical infrastructure for a high-volume B2B clothing storefront

Led a project to enhance user experience on our Shopify front-end based on customer feedback, including using Shopify's Performance Analytics to speed-up page loading times, optimizing images through Image Optimizer, and fixing inaccurate connections between displayed product availability and the automated inventory management system.

Analyzed sales data with Microsoft Excel from sales channels like Quickbooks and Shopify to identify seasonal patterns sales volume between product models, providing insights that stabilized inventory management decisions, enhance marketing strategies, and increased sales revenue.

Found common ground between different stakeholders dealing with communication problems by planning and implementing a VoIP system that supported both internal and external communication.

Resolved access problems, helped customers navigate the website effectively, addressed billing issues, and explained how the website works over the phone, email, and in person. EFE INTERNATIONAL INC., CHICAGO ILLINOIS, AUGUST 2018 TO MAY 2019 Software Engineer

Developed full-stack applications using C# and .NET to support the operational needs of a large Midwest reseller, enhancing data management and improving customer trust.

Architected a technical strategy to manage e-commerce data by listening to non-technical stakeholders and collaborated to plan the software we needed.

Created a software tool with C# and .Net that migrates products between the Ebay’s listing API and a secure database. Creating this tool to boost search engine rankings with accurate product listings and to improve the company's reputation by keeping our website trustworthy and well-maintained.

Took on the task to manually enter data into the input system every day to ensure the product catalog was always up to date.

Took ownership of the project to ensure 100% up time through testing, troubleshooting, and providing personal technical support.

TECHNICAL EXPERTISE

Javascript/Typescript

React

Express

Socket IO

Redux Toolkit

Material-UI

JSON Web Tokens

MongoDB

Postgre SQL

MYSQL

Warehouse Management Systems

Shopify

C#

.NET

ADDITIONAL INFORMATION

Interests: Fixing video game consoles, watching TV series and movies, designing and crafting shirts and selling them on Amazon and Etsy

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