Customer Service United States
Resume:
Travon Campbell
Experienced Customer Service Professional
District Heights, MD 20747
*******************@***********.***
• A hardworking, coachable, dedicated person. I thrive on team work and helping others. I am proactive, compassionate, and I truly want to help others.
• I recently received an award from the Prince George’s County School Board of Education for “2024 Men of Excellence” for my outstanding volunteer service in the school. Willing to relocate to: Forestville, MD - District Heights, MD Authorized to work in the US for any employer
Work Experience
US Army Soldier
United States Army/United States Army Reserves-Fort Meade, MD May 2023 to Present
• Wheeled Vehicle Mechanic and a Private First Class Soldier in the United States Army and I have received several awards in just under 1 year of serving.
• I have received the Colonel Forman Achievement Medal for excellence in basic training.
• I have received an Achievement Medal Coin from my battalion Commanders at my duty station in Fort Meade for excellence after being there for a few short months. Rideshare Driver
LYFT DRIVER SERIVCES-Maryland
December 2021 to Present
• Providing customer service to clients. Picking up and dropping off clients too and from their destinations while providing a professional and relaxing experience. Building rapport with my clients and providing a safe traveling experience.
• Maintained a Platinum tier rating of five stars and I acquired several personal clients during my time as a ride share driver. Maintaining a high level of service at all times is my mission. Police Officer
District Heights Police Department-District Heights, MD June 2013 to October 2024
• Patrol officer and a community outreach officer.
• I have achieved awards such as “Patrol Officer of the year”, “Traffic Officer of the year”, several life saving awards and accommodations.
• Provided safety and care to the community, patrolled the city streets, answered calls for service while building rapport with the citizens.
Education
Diploma
Central Senior High School - Branch, MN
1999 to 2003
Public Safety and Security Institute Certificate
Prince George's Community College
Skills
• Facilitate training and departmental policies to newly hired officers under the field training program. Organize and preparing obtainable goals daily and weekly during the field training program for new officers. (Less than 1 year)
• Microsoft Office (8 years)
• Warehouse experience (2 years)
• Law Enforcement (8 years)
• Supervising Experience (2 years)
• Security (3 years)
• Conflict Management (8 years)
• Customer Service (10+ years)
• Leadership (8 years)
• Microsoft Word (8 years)
• Time Management (10+ years)
• Communication Skills (10+ years)
• Driving (10+ years)
• Delivery Driver Experience (1 year)
• Mentoring (8 years)
• Administrative Experience (8 years)
• Management (8 years)
• Strategic Planning (8 years)
• Military Experience (2 years)
• Interviewing (8 years)
• Vehicle Maintenance (1 year)
• Mechanic Experience (1 year)
• Mechanical Knowledge (1 year)
• Brake Repair (1 year)
Languages
• ASL - Beginner
Awards
Patrol Officer of the Year
January 2015
I was awarded Patrol Officer of the year for 2014 by the city of District Heights Police Department. Traffic Officer of the Year 2015
February 2016
I was awarded Traffic of Officer of the year for 2015 by the city of District Heights Police Department. Colonel Forman Achievement Medal
September 2023
Colonel Forman Achievement Award and Medal is an award of excellence given to a soldier that exemplifies overall excellence in every area.
Achievement Medal Coin
April 2024
Coin of excellence from the 818th Maintenance Company Commander for standing out amongst my peers in overall performance.
Certifications and Licenses
Field Training Officer
March 2016 to Present
• Was certified field training officer for the city of District Heights Police Department. I received my certification through Maryland Police and Correctional Training Commission. Spanish for Law Enforcement Phase 1
April 2014 to Present
I successfully completed Spanish for Law Enforcement Phase 1 Course #P21692 under Maryland Police Training Commission.
Basic Radar Speed Enforcement Training
July 2015 to Present
• I successfully completed the Basic Radar Speed Enforcement Training course conducted at Prince George's County Police Academy under National Highway Traffic Safety Association. Advanced Law Enforcement Rapid Response Training
January 2015 to Present
I successfully completed the Terrorism Resonse Tactics Basic Active Shooter Level I Course under Advanced Law Enforcement Rapid Response Training.
Maryland Police and Correctional Training Commission Certified June 2015 to June 2017
• Was certified through Maryland Police Training Commission to be a Police Officer in the State of Maryland and I have met all of the requirements.
Assessments
Security guard skills — Proficient
December 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Team player, very coachable and open to learn new things. I have a thirst for more knowledge and I want to transition out of the law enforcement field. I am looking for a new career path, and I am passionate about serving others.
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