Customer Service Support Technician

John H. Conley

214-***-**** *********@*****.***

Bachelor of Arts Film/Video 9/92 to 6/95

Columbia College Chicago

Cast & Crew Entertainment Services 2017-Current

EE Helpdesk/Product Support Technician

• Provide on phone customer service and support

• Research, resolve and provide software support.

• Log and track incoming calls.

• Assist with application testing.

Nebraska Furniture Mart TX. 2015-2016

Distribution Delivery Prep Specialist

• Assembled furniture for Delivery

Genghis Grill, Dallas TX 2014-2015

Dishwasher/Cook/Prep

• Responsible for keeping the back kitchen clean and orderly.

• Kept dishes and utensils clean and available for use.

• Prepped food for customers and cooks.

• Cooked food on a flamed grill

Mad Hatter Production 2013-2014

Writer/Stage Builder

• Wrote speeches for live events.

• Wrote Copy promoting several websites.

• Built Stages for Televised and Live events.

• Preformed demolition work on office buildings for studio.

• Carried Building Materials and Supplies.

• Cold called potential contributors.

Tlatelolco68 2013

Screenplay based on the 1968 massacre

• Researched the massacre.

• Developed new plotlines and Characters.

• Created a Structure model for the story.

• Performed a rewrite on the original screenplay

Sherman Oaks Mission 2009-2013

Counselor

• Supervised counseling sessions & Cold Calls.

• Delivered Seminars and workshops.

• Educated clients on complex concepts in a clear manner.

• Asked probing questions leading to client breakthroughs.

• A 90% success rate on customer resigns.

Media Services 2008-2009

Payroll Coordinator

• The ADP facilitator with a volume of 3000 union and non-union timecards per week.

• Ran liaison between accountants and production staff.

• Used Excel to streamline the payroll procedure.

• Consolidated all sensitive materials for filing. John H. Conley

214-***-**** *********@*****.***

• Strategized both my daily and weekly workload.

CBS Studio Center 2001-2008

Payroll Analyst/Billing Facilities

• Manually calculated a weekly volume of 2000 union timecards.

• Fielded billing and payroll calls.

• Data Entry (W4s, timecards and Journal Entries)

• Ran weekly payroll and billing reports.

Software Familiarity

Media Win, Vista Exchange, Showbiz Timecards, Excel, Final Cut Pro, Adobe Premiere and Final Draft.

Contact this candidate