Front Desk Office
Resume:
WORK E XPERIENCE
Rainbow Towers
Hotel
FRONT DESK OPERATIONS AND
MANAGEMENT
• Worked in one of the highly ranked 5 star hotel in Zimbabwe, which is Rainbow Towers Hotel located
in the capital city of Zimbabwe.
Zhovhe lodge and
Makhado lodge
LEISURE LODGE
• Worked at a 3 star leisure lodge (Zhovhe lodge and Makhado lodge) for over 4 years.
• Gained extensive knowledge in stock management,
rooms division management, food and beverage
management, and food and beverage services.
E D U CATION
Midlands State
University
2024
Gweru, Zimbabwe
BACHELOR OF COMMERCE TOURISM
AND HOSPITALITY MANAGEMENT
HONOURS DEGREE
BA Degree in Tourism and Hospitality Management
Ministry of Higher
Education
2016
HIGHER NATIONAL CERTIFICATE
Computer Skills and Operations
Ministry of Higher
Education
2016
HIGHER NATIONAL CERTIFICATE
National Foundation Certificate in Garment
Construction
Manama High
School
2018
A LEVELS AND O LEVELS
S K I L L S
Computer Literate Hardworking
Self Motivated Excellent Communication Skills
Quick and Receptive to New Ideas Good Customer Care Skills Self Hygiene
HOBBIES
Reading novels Listening to music
Playing games Traveling and learning other
cultures
P E R S ONAL D E TAILS
Date of birth:
30 Apr 2000
Nationality:
Zimbabwean
Marital status:
Single
A B O U T M E
I'm an enthusiastic and dedicated
Tourism and Hospitality graduate
with a bachelor's degree from
Midlands State University in
Zimbabwe. I only graduated this year
2024, but over the years I have gained
exceptional experience in the industry.
I have worked in one of the highly
ranked 5 star hotel in Zimbabwe,
which is Rainbow Towers Hotel
located in the capital city of
Zimbabwe. Moreso, I also worked at a
3 star leisure lodge (Zhovhe lodge and
Makhado lodge) for over 4 years.
During the course I gained extensive
knowledge in front desk operations
and management, stock management,
rooms division management, food and
beverage management, food and
beverage services, hospitality and
tourism law. I am very passionate
about delivering exceptional customer
services and creating memorable
experiences for the guests as I possess
the ability to work effectively in fast
paced environments with strong
communication skills.
L A N G UAGES
English
Germany
Sotho
Shona
Ndebele
Zulu
Venda
R E F E R E N C E S
MISS HOTO
Rainbow Towers Hotel
MISS NICOLE
Zhovhe lodge
MR G MATHOGA
Makhado lodge
MR WISDOM
Olympus lounge
D T
D I A N A T L O U
T O U R I S M A N D H O S P I TALITY G R A D U ATE 19 Essex road hillside,
Bulawayo, Zimbabwe,
Bulawayo, Zimbabwe
+263-**-***-**** ***********@*****.***
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