Customer Service Patient Care

ANJELICA ESPOSITO

*** ********** ****** ****** ******, NY 10309 347-***-**** ***********@*****.***

Summary

Highly enthusiastic and experienced individual with exceptional customer service & patient care experience, aspiring to bring dedication, organization and dependability to your business.

Highlights

● Strong-minded individual with the ability to prioritize, multitask and efficiently meet client needs

● Extensive customer service experience with a devout work ethic and strong relationship-building skills

● Highly experienced in sensitive patient care settings while bringing support and a positive attitude to a team environment

Recent Experience

Transformation Fitness

Personal Training Director January 2022 - Present Responsibilities:

● Supervised personal training staff and created staff schedules

● Organized personal training staff meetings to discuss marketing tactics and how to improve customer service

● Coordinated with clients daily and oversaw their fitness regimen made by their trainer

● Physically trained clients and conducted daily courtesy phone calls to ensure customer satisfaction

Kessler Physical Therapy

Front Desk Associate December 2023 - Present

Responsibilities:

● Welcomed customers at the desk, checked them in for their scheduled appointments

● Answered customer phone calls and handled customer relations, concerns and requests

● Coordinated with clients daily and oversaw the calendar and appointment book

● Assisted the physical therapists with daily needs and requests throughout the work day Very Special Place

Community Habilitation Worker March 2020 - December 2023 Responsibilities:

● Provided personalized care and support to clients in their daily routines

● Assisted with ADLs, medication, management and transportation

● Maintained a clean and safe environment for the clients while ensuring effective care Education

The College of Staten Island / January 2017- 2019

Associate’s Degree in Liberal Arts and Sciences

** References available upon request **

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