Customer Service Data Entry

Kandece Evans

*************@*****.*** 334-***-****

SUMMARY Seeking Data Entry role with 11 years of customer service and operations coordination experience. Expert in maintaining system accuracy, enhancing communication methods, and resolving technical issues. Skilled in team collaboration and providing exceptional customer support.

WORK EXPERIENCE Oak Street Health Remote

Support Specialist Aug 2024

• Resolved patient issues efficiently and effectively to maintain high satisfaction levels.

• De-escalated extreme situations, ensuring a safe and professional environment. Spirit Airlines Atlanta Airport

Guest Services Agent Feb 2024 - Aug 2024

• Assisted guests with check-in and boarding procedures, enhancing their travel experience.

• Addressed and resolved guest inquiries, contributing to satisfactory service outcomes.

United Healthcare Atlanta,GA

Customer Success Specialist May 2022 - Apr 2023

• Provided comprehensive member support by resolving inquiries related to benefits, claims, and health management, thereby promoting informed decision-making and self-management.

• Developed efficient communication methods such as secure messaging and chat support to ensure timely and precise resolution of member issues. Delta Airlines Hapeville, GA

Reservations Operations Coordinator Aug 2021 - Apr 2022

• Oversaw the maintenance of reservation system accuracy, guaranteeing precise flight and fare data for improved operational dependability.

• Coordinated with various departments to refine reservation processes, achieving enhanced team collaboration and more efficient customer experiences. T-Mobile Forest Hills, NY

Customer Service Mobile Expert Nov 2019 - Aug 2021

• Resolved a broad range of technical issues, offering precise and clear guidance to facilitate effective problem-solving for customer inquiries.

• Collaborated with support teams to tactfully handle customer escalations, successfully resolving complex concerns and maintaining customer trust. EDUCATION Brentwood High School

High School Diploma

SKILLS Relationship Building • Conflict Resolution • Time Management • Customer Satisfaction • Account Management • Training and Guidance • Cross-Functional Collaboration • Operational Guidelines Adherence • Industry Regulations Compliance • Remote Desktop System Utilization • Secure Messaging • Active listening • Customer Relationship Management (CRM) software proficiency • Adaptability • Typing Speed and Accuracy

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