Customer Service Maintenance Technician

Tiana Templin

**** * ******* ***

Spokane, WA ***17

Skills

Customer Service Excellence

Team Leadership & Coordination

Operational Efficiency

Cash Handling & Transactions

Adaptability & Multitasking

Inventory Management

Communication & Collaboration

Experience

Harvest Moon June 2024 - November 2024

Server / Bartender

● Delivered exceptional customer service by efficiently taking orders, preparing drinks, and ensuring a positive dining and bar experience for guests.

● Expertly mixed and served a variety of alcoholic and non-alcoholic beverages in compliance with recipes and customer preferences.

● Maintained an organized and sanitary bar and dining area, adhering to health and safety regulations.

● Managed cash and credit transactions accurately, balancing tills and processing payments promptly.

● Supported team operations during peak hours by multitasking in high-pressure environments.

● Resolved customer concerns and complaints in a professional and timely manner to ensure satisfaction.

Coeur D’Alene Casino June 2023 - June 2024

Maintenance Technician

● Supported the Facility Maintenance Department in maintaining the buildings and facilities of the casino resort and related properties.

● Collaborated closely with staff and administration to ensure maintenance needs were met efficiently and effectively.

● Assisted in performing a wide range of maintenance duties to uphold the property's operational and aesthetic standards.

Sodexo July 2022 - October 2022

Shift Manager

● Supervised daily operations of university dining facilities, ensuring smooth workflow and adherence to established procedures.

● Coordinated staff schedules, breaks, and assignments to optimize service delivery and operational efficiency.

● Monitored food preparation and service to ensure compliance with health and safety standards.

● Resolved customer inquiries, complaints, and service issues promptly to maintain high satisfaction levels.

● Conducted inventory checks and managed stock replenishment to minimize waste and avoid shortages.

● Assisted in implementing new menu items, promotions, and operational improvements to enhance the dining experience.

● Prepared daily reports on sales, labor, and operational performance for management review.

Dealers Auto Auction January 2022 - January 2023

Driver

● Safely transported vehicles to and from designated locations within the auction facility and surrounding areas.

● Maneuvered vehicles of various makes and models, including manual and automatic transmissions, in compliance with company and traffic regulations.

● Inspected vehicles for damage or operational issues prior to and after transport, reporting any concerns to supervisors.

● Parked and staged vehicles in assigned areas to facilitate smooth auction operations.

● Assisted with vehicle check-in and lot organization to ensure proper tracking and placement.

● Maintained a clean driving record and adhered to safety standards to protect vehicles and property.

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