Baton Rouge Service Representative

**/**** - **/**** ********** Services Dean

La State University - B R, Baton Rouge, LA

Not Applicable

**/**** - **/**** ****** Enrollment Coach

Louisiana State University, Baton Rouge, LA

**/**** - 06/2024 Online Enrollment Coach Louisiana State University, Baton Rouge, LA Assisted applicants for the Online LSU A&M campus programs with submitting applications to gain admittance for their requested term of instruction. 05/2020 - 03/2022 Case Investigator

COVID, Broussard, LA

05/2020 - 03/2022 COVID Case Investigator HUB Enterprises Inc, Broussard, LA Kept operations responsive and agile with proactive troubleshooting and problem- solving of routine and complex concerns. Expedited investigations, action plans and schedules for State Of Louisiana Department of Health and COVID19 activities. 02/2020 - 03/2020 Member Service Representative

Prestige Staffing Llc, Atlanta, GA

02/2020 - 03/2020 Member Service Representative Prestige Staffing Llc, Atlanta, GA Assisted Louisiana Medicaid members navigate their health insurance benefits with Louisiana Health Care Connections

10/2016 - 09/2019 Member Advocate

CVS Health, Nashville, TN

Lisa Tyson

15910 Loussier Drive, Zachary, LA 70791

Phone: 225-***-****

Alt Phone: 225-***-****

Fax: 888-***-****

Email: ************@*****.***

Objective

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Ability Summary

Skills

Member Services

Membership oversight

Member education

Directing team members

Member communication

Member enrollment

Customer service experience

Customer experience enhancement

Workflow processes

Employment History

10/2016 - 09/2019 Member Advocate CVS Health, Nashville, TN Assist Medicare Part D Members of New England Joint Enterprises Insurance navigate their benefits 01/2008 - 09/2016 Long-Term Substitute Teacher

TNTaught, Dallas, TX

01/2008 - 09/2016 Long-Term Substitute Teacher, Dallas, TX NC, LA, TNTaught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.Developed and deepened relationships with students, family members and faculty to promoteoptimal student learning environments. 08/2004 - 12/2007 North American Billing Application Manager International Business Machines Corporation, Baton Rouge, LA 08/2004 - 12/2007 North American Billing Application Manager International Business Machines Corporation, Baton Rouge, LA Monitored and processed information for regulatory compliance, working closely with Billing Application Owners, advisors, and other business units to ensure revenue was appropriately recognized in the North American billing systems • Collected requirements from customers and business partners for product upgrades, added features and new product development • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele

01/2000 - 12/2003 IBM, Atlanta, GA

01/2000 - 12/2003 Business Partner Specific Invoicing IBM, Atlanta, GA Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performancePromoted consistent accuracy of billing information by reconciling 200 Business Partneraccounts monthly

Certification

Vocational School Certificate

Texas Teachers Alternative Teacher Certification, Dallas, TX Certification

Vocational School Certificate

Louisiana State University And A&M College, Baton Rouge, LA Business Management

Bachelor's Degree

Southern University, Baton Rouge, LA

Business Management

Bachelor's Degree

Fisk University, Nashville, TN

Occupational Licenses, Certificates and Training

Texas Teachers Alternative Certification

01/2008 Long Term Certified Substitute Teachers

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

Contact this candidate