Customer Service Data Entry

SHYAM GHANRAJ Dausoa

***** ** ****** **** *****, Tigard OR 97224

503-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

More than twenty years providing quality customer service in the food, transport, logistics, and hospitality industries. Founder and owner of the first ever Mauritian food in the US. Has over 10 years of experience as a private butler and team lead (butler services, housekeeping) in various international hotels. Eager to utilize superior management and customer service skills, while returning to a hospitality focused career.

Hotel/HOSPITALITY EXPERIENCE

St. Regis Hotel

Butler Service Team Lead 2007 San Francisco, CA

• Assisted guests throughout their stay from the moment of check-in till check-out

• Arranged all provisions including: housekeeping requests and concierge needs

• Inspected VIP rooms: placed welcome amenities, performed turndown service, prepared baths, assisted with room and laundry service, and in-room floral design

• Escorted high profile guests to their desired location, both in-house and around the local area

Madinat Jumeirah

Private Butler 2004-2007 Dubai, UAE

• One of twelve private butlers for the Sheikh of Dubai

• Assisted with personalized services related to: front desk, in-room dining, housekeeping, laundry, valet, and concierge

• Provided personal escort for the Sheikh from the Abra (boat) station, helipad, and airport

• Operated the Dar Al Masyaf Villa during the stay of VIP guests, including daily happy hour services

• Completed final inspection of all rooms after housekeeping finished their work

• Organized gatherings of various sizes for the Sheikh’s family

• Responsible for organizing prayer rooms and amenities for guests during Ramadan festivities

• Assisted guests with language interpretation: English, French, Italian, Hindi, and Urdu

Fairmont Hotel

Housekeeping Supervisor and Room Attendant 2002-2004 Dubai, UAE

• Involved with setup and furnishing of rooms as part of pre-opening team prior to the start of hotel operations

• Promoted to housekeeping supervisor after 6 months of service

• Assisted with room cleaning, laundry service, floral department, and in-room dining service

• Cross-trained in the spa department; learned various massage techniques

• Provided language interpretation for guests

The Residence Mauritius

Housekeeping Training 2001-2002 Belle Mare, Mauritius

• Enrolled in the ‘Housekeeping Training’ program after finishing course at the Hotel School of Mauritius

• Assisted with room cleaning, laundry service, floral department, in-room dining, and concierge services

• Became proficient in cleaning techniques, chemical usage, fabric treatments, turndown service, and proper room inspection

• Assisted the head butler with organizing guest rooms and stocking required amenities

• Assisted the beach attendants with any guests need on the beach

Banfield Motel

Front Desk Supervisor 2008 – 2010 Portland, OR

• Registered guests and managed reservations for a 45-room motel

• Provided information to guests regarding motel amenities and concierge services of the local area

• Accommodated guest requests in a timely manner

• Managed front desk and housekeeping employees, ensuring all daily duties were met

OTHER WORK EXPERIENCE

FedEx Express

Response and Clerical Courier May 2022– Present Lake Oswego, OR

• Provides courteous, efficient delivery and pick-up of packages; completing up to 95-100 stops per shift

• Oversees pick-up of documents and high-value items from local businesses and healthcare establishments

• Responsible for sorting, scanning, organizing, and loading deliveries into delivery truck

• Completes daily inspection of delivery vehicle, including assessment of brakes, fluids, and lights

• Helps cargo team with sorting and unloading heavier shipments from the conveyor belt

• Assists management with troubleshooting lost packages and ensuring their timely delivery

• Recently selected to enroll in company’s internal pathway to management program

Dolly, Inc., Load Up, Pick-Up

Lead Mover/Helper August 2019 – May 2022 Portland, OR

• Independent contractor/logistic operator/professional mover for three different companies

• Supervise and assist with residential home moves, including heavy objects such as appliances

• Pick-up orders from local retailers, transport to customers, unload and setup items

• Assist with event room set ups for demos and displays for local organizations

Market of Choice

Assistant Produce Manager Oct 2020 – April 2021 Cedar Mill, OR

• Oversaw operations of produce department and its employees

• Created biweekly department schedule and managed issues with employee availability

• Executed employee performance reviews and implemented corrective actions as needed

• Maintained appropriate inventory; assisted with ordering from and invoicing produce vendors

Costco

Front End/Produce Merchandiser May 2019 – Oct 2020 Portland, OR

• Oversaw management and operations of the produce department, including continuous organizing and cleaning of department area

• Stocked and salvaged produce goods; maintained appropriate inventory

• Provided prompt and exceptional customer service

• Operated large warehouse equipment such as bailer and compactor

Chez Dodo

Food Truck Owner & Chef 2011 – 2019 Portland, OR

• Oversaw the day-to-day operations of multiple Chez Dodo carts at varying locations

• Prepared and served Mauritian food for up to 75 customers a day

• Hired, trained, and oversaw all employees

• Performed all cart and equipment maintenance

• Managed the cart’s public relations and social media presence

• Provided limited catering services for weddings, office meetings, and other miscellaneous events

Education

Hotel School of Mauritius

Rose-Hill, Mauritius 2001-2002

• Degree in Hospitality & Management & Certificate of Excellency in Advanced Customer Care

Srinivasam Ashrama Ayruvedic Massage Center

Kovalam, India 2003-2004

• Certificate in Ayruvedaic Medicine: trained in Panchakarma Therapy, Acupuncture, Acupressure, and Swedish & Thai Massage

CERTIFICATES, SKILLS, & INTERESTS

• Fluent Languages: English, French, Mauritian Creole, and Hindi

• Intermediate proficiency in Microsoft Office and Google Drive

• Certificate of Excellency in Customer Service: Madinat Jumeirah, Dubai, UAE, 2005 & 2006

• Certified Reiki Master

• Food Handler’s Permit, statewide (Oregon) license #: 82346, expires: 1/23/24

• Hobbies: Hiking, Travelling, Cooking, and spending time with dogs

Contact this candidate