Customer Service Financial Reporting

Krishna Patel

San Jose, CA

Email: ************@*****.*** Phone: 970-***-****

Professional Summary

Motivated and dedicated hospitality professional with over 4 years of experience in customer service, management, and operations. Skilled in team leadership, guest satisfaction, and multi-tasking in fast-paced environments. Fluent in English, Hindi, and Gujarati. Possess a variety of certifications from Choice University, including the Commitment to Clean Captain Program and Room Condition Management Program, which have enhanced my management and customer service skills.

Skills

● Leadership & Team Management: Experienced in leading teams, training staff, and managing day-to-day operations in a hospitality setting.

● Customer Service Excellence: Proven ability to create positive guest experiences, resolve issues efficiently, and handle customer inquiries professionally.

● Operations Management: Knowledge of hotel operations, from check-in/check-out to inventory and staff scheduling.

● Sales & Upselling: Skilled in promoting services and products to maximize revenue.

● Communication: Fluent in English, Hindi, and Gujarati, enabling effective communication with diverse clients and team members.

● Time Management: Strong ability to prioritize tasks and manage time effectively in high-pressure environments.

● Problem Solving: Proficient at resolving conflicts and addressing guest concerns quickly and diplomatically.

● Cash Handling & Financial Reporting: Experienced in processing payments, maintaining cash logs, and creating daily reports. Work Experience

Manager

Quality Inn & Suites

Managed daily hotel operations, ensuring a seamless guest experience and efficient service.

● Supervised and trained a team of 10+ staff members, focusing on delivering high-quality customer service.

● Handled guest complaints and resolved issues to maintain guest satisfaction.

● Oversaw inventory and maintain accurate records of hotel supplies.

● Coordinated with maintenance and housekeeping to ensure rooms were ready for guests in a timely manner.

● Assisted in implementing marketing strategies that resulted in a 15% increase in bookings.

● Managed financial operations, including daily cash deposits and financial reporting. Sandwich Artist / Shift Leader

Subway

● Prepared and served food items according to company standards and customer preferences.

● Ensured cleanliness and safety standards were maintained at all times in the kitchen and dining areas.

● Assisted in managing inventory, ordering supplies, and maintaining stock levels.

● Trained new employees and assisted the manager in scheduling shifts and delegating tasks.

● Provided excellent customer service, greeting customers and addressing their needs.

● Processed transactions and handled cash with accuracy. Education

Choice University

Certifications in Hospitality Management

● Commitment to Clean Captain Program

● Room Condition Management Program

● Sales Trainings Service Employee Training

● Q Service Manager Service

● Hospitality Operations Success Training

● Room to Be Green Certification Program

Languages

● English (Fluent)

● Hindi (Fluent)

● Gujarati (Fluent)

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