Project Management, Product Owner
Resume:
Warren S. Thompson
Tampa, FL ***10
813-***-**** (h)
***************@*******.***
SUMMARY
IT Professional with over 20+ years’ experience primarily in Application support, Business Analysis, Project Management, Product Owner, and Sales. Fieldglass, Microsoft Dynamics D365
Experience Providing All levels of Desktop/Helpdesk support with expertise in ticketing solutions, reporting, and maintaining extensive documentation.
SKILLS
AWS Cloud Solutions, Salesforce, ServiceNow, Jira, SAP Ariba ERP, Oracle, MDM AirWatch, MobileIron, Fieldglass, SmartSheets software
API’s, KPI’s Integration, Scope, Schedule, Cost, Quality, Change Management, Master Data Management, Release Manager, Resource, Vendor Management, Supply Chain, E-Commerce, POS, Logistics, Procurement
GRC Governance, Release Manager, Strategic Management, DAS head-end
Equipment, SDLC, ERP, JIRA, SQL queries, Java, Ariba for accounting and data analytics,
Infrastructure and Network (Hardware and Software, Materials, Implementation and Deployment)
Business Analyst/Project Management:
PMI process areas : Communication, SQL, Java, ERP, Microsoft Dynamics 365, PowerBI, Primavera P6, Peoplesoft 9.2, SAP Ariba ERP data analytics, AWS, Fieldglass.
Product Development, Implementation/Deployment, Vendor Management, (RCM) Revenue Cycle Management, project templates, including Customer Webinar Training, Project Deliverables, Status Reports to Management, Project Management, Product Owner, Scrum Master, Collaboration, Axiom Training
Schedules, DAS head-end, Customer Web Training Completion, Procurement, Logistics, Supply Chain
Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.
PROFESSIONAL SUMMARY
Robert Half Recruiting - Tampa, FL
Sr. IT Infrastructure Project Manager 7/2024 - 9/2024
(Contract) RealTruck
Oversee the entire IT Infrastructure Distribution of projects for deployment and implementation
Update Fieldglass, Jira tickets from the team, assigning task, assisting the Scrum Master of updating tickets, Change Management, working closely with 3 party vendors hardware and software products.
K-Force Consulting - Gerdau Tampa, FL
Project Manager/Business Analyst
3/2023 -4/2023
(Contract)
Oversee very large Distribution Services building IT implementation projects, using SmartSheets
Manage multiple efforts simultaneously – i.e. – more than one project
Change Management, MobileIron Admin of Verizon employee Mobile Devices, Mobile Device Security
Mobile Device Manager, Network, Cabling, Infrastructure, Loss Prevention, DC user Hardware
Manage plans for all phases of the project – SAP Ariba ERP Analytics, Fieldglass, AWS, Microsoft D365 Business Central.
ConsultNet Consulting – Tampa, FL
Project Coordinator
1/2023 - 2/2023
(Contract) Valley National Bank
Fieldglass, Change Management, MSD365 Business Central, SAP Ariba ERP Analytics, Identify and source market resources for cabling infrastructure and equipment, Select low voltage vendors and manage vendor activity and performance to ensure compliance.
Randstad Technologies – Tampa, FL IT Infrastructure Project Manager
4/2022 - 10/2022
(Contract) TJ Maxx, Marshalls, HomeGoods
Oversee very large Distribution Services building implementation projects, as product owner of territory
Experience with Construction, implementing IT infrastructure in 500 to 3.5 mil sq ft facilities
Able to manage multiple efforts simultaneously – i.e. – more than one project
Manage plans for all phases of the project – Change Management, Primavera P6, AWS, SAP Ariba ERP data analytics, Microsoft D365 Business Central, Fieldglass. Track all milestones and provide all required reporting to the Program Manager as well as IT teams
CBRE/Google, - Tampa, FL IT Project Manager/Product Owner
8/2021 - 10/2021
Establish and implement overall project plan objectives, schedule with Google Program Manager, PM
Change Management, Tech config of networking and voice eq (routers, VPN app, wireless access point, data switches, IP Phone, identify and source market resources for cabling infrastructure and equipment
Select low voltage vendors and manage vendor activity and performance to ensure compliance.
Frank Recruitment Group, - St. Petersburg, FL
IT Project Manager/Product Owner
5/2021- 6/2021
(Contract) Raymond James Financial
Establish and implement overall project plan objectives and project schedules.
Engage with internal and external customers to ensure satisfactory delivery.
Tech config of networking and voice eq routers, VPN app, Mobile Security, wireless access point
AWS, MSD365, Primavera P6, SAP Ariba ERP data analytics, Identify and installation of cabling infrastructure and equipment
Select low voltage vendors and manage vendor activity to ensure compliance with the objectives
CEI- Computer Enterprise, Inc - Tampa, FL
Application Support-Network Engineering- Project Manager/Product Owner
6/2020- 8/2020
(Contract) Publix Supermarket
Fieldglass and used ServiceNow for application mobile and web application support. Kept extensive documentation of ticket reports and resolutions. Change Control Management
Assisted in replacement for all Publix stores IT infrastructure, doing cisco administrations, server setup Project reporting is done in JIRA following an agile methodology.
Partnered with Engineering teams and other project managers, hosting cross-functional meetings for IT
AgreeYa Consulting – Tampa, FL
Application Support Specialist-Project Manager/IS Business Analyst Senior Associate
4/2020 – 6/2020
(Contract) Amgen
Helped end-clients/outside vendors to setup up the mobile and web applications, assisting in ticketing support, upgrading, maintenance, supply chain, etc.
Provided Tier 2 and Tier 3 support for end clients using ServiceNow ticketing system.
Support Post Contracting Activities for Key IS Managed Service Agreements, Fieldglass, MSD365, Primavera P6, SAP Ariba ERP data analytics. Change Management
Calculates performance credits, Service Now (Queries on Incidents, Change, Release)
RNR IT Solutions Inc, - Temple Terrace, FL
Lead Business Analyst/Project Manager
5/2019 – 8/2019
(Contract) Verizon Business
Working in an agile environment, articulate for the GRC Governance, API’s, KPI’s Power BI, and resources to track and monitor the progress of the projects, Primavera P6.
Creation of User Stories, Tech Specifications, Requirements Document, work within house and 3rd party developers, assisted with Scrum Master on open JIRA tickets for closure, ERP software management,
InsideOut- (T-Mobile) St. Petersburg, Florida
Sales Innovation Representative
3/2019 – 5/2019
Responsibilities include managing my daily activities, working closely with T-Mobile Account Managers, set appointments in Salesforce, PowerPoint presentations, create graphs and charts of T-Mobile wireless products.
Frontier Communications – Tampa, FL
Territory Account Manager
1/2018 – 5/2018
Responsibilities include Consultative sales professional, SMB Account Manager, 4G, 5G, Wi-Fi, Triple Play phone, internet, tv, E-Commerce, POS, Axiom Training, Primavera P6, MSD365.D
Salesforce CRM tool, AWS, Marketing Manager Analyst, ServiceNow for cloud computing for customers.
Assisted with networking infrastructure for scalability and expansion, Technicians and Sales Engineers, for Procurement, Logistics, Supply Chain
RME360- Tampa, FL
National Marketing Consultant
4/2017 - 9/2017
Marketing Manager Analyst and contacting database of prospects in Microsoft Dynamics 365 to manage my daily activities, to work closely with Attorney’s, Energy companies, financial planners, set appointments, PowerPoint presentations, create graphs and charts of RME360 product offering.
Primavera P6, Peoplesoft 9.2, Salesforce CRM tool, SAP Ariba ERP software management such as Attorneys, Financial Planners, Energy, E-Commerce, Solar companies for marketing seminar campaigns held at High end restaurants.
Metasys Technologies- Atlanta, GA
Project Manager/Business Analyst – AT&T Marketing Business Solutions
(Contract) 9/2015- 8/2016
Marketing Analyst, Vendor Management, Fieldglass, ERP software, Microsoft Dynamics D365 to manage my daily activities of configuring and reconfiguring tables, and to work closely with AT&T Retail clients, supply chain, Tier 3 support for Directv, and iPads for Core and Local Dealers for POS for Retail stores
Implementation and Deployment and, also configuration and reconfiguring with iPads, Lenovo,
Windows tablets, Tracking metrics, Facilities management, Procurement, Logistics, Supply Chain,
E-Commerce, Directv techs for proper installation of Directv Content of info-motion, on Retail store TV's.
Group O Consulting- Atlanta, GA
Project/Program Manager/Product Owner – AT&T Marketing Business Solutions
2/2015 - 7/2015
(Contract)
Articulate for the MSD365, GRC Governance, Change Management, Release Manager and coordinate and facilitate meetings, Vendor Management, Fieldglass, Management, Data Visualization, Marketing Manager
Tech USA- Atlanta, GA
Business Solutions Consultant, Lead Generation
7/2014 - 12/2014
(Contract) IBM, Lenovo Products and Services, SAN, Primavera P6
Marketing Manager Analyst, Account Management of IT and Telecommunications, Vendor, supply chain
Management, Field Glass, Software development to businesses and identify the IT Director or MIS IBM. MDM.
ASAP Staffing- Atlanta, GA
Project Manager, AT&T Mobility Solutions Services
4/2013-1/2014
(Contract)
GRC Governance, Change Management, Release Manager used Microsoft Dynamics 365 for API’s KPI’s for AT&T 4G, WiFi, LTE, Amgen, JW Marriott, Depart of Transportation, VA Hospitals, Quik Trip, Gaylord National Harbor, AirWatch Mobile Device Management, Wireless Security, Wireless Security, Dashboard, SDLC, Roaming, Billing Trouble Shooting and support, Fieldglass, MSD365.
Implementing and configuring AirWatch 7.0 ACC, Microsoft Dynamics, Power BI, SAP Ariba ERP software. Experience setting up shared devices, and AirWatch user groups, integration, secure content.
Nexogy- Atlanta, GA
Project Manager/Channel Development Manager
7/2012-12/2012
Marketing Manager Analyst, recruited and activated sales and marketing, channel managers, partners.
Wholesale, value added resellers for the Nexogy Product Lines, Voice Transformation, IMS Core
MarketSource-Verizon Business, Alpharetta, GA
Business Solutions Consultant
6/2011-04/2012
(Contract)
Marketing Analyst, upsold and cross sold voice, data, IP Bundled solutions, VOIP Bundled Solutions
Security, dedicated internet solutions and integration services for new and existing businesses
Clearwire, Tampa, FL
Project Manager-Clear Professional Voice and Data Trainer
7/2010-11/2010
Handled PM responsibilities for Clear Prof Voice, Training and Certification, Axiom Training, Ring Central reseller. Recruiting of Channel Managers, E-Commerce, Wholesale, Resellers, Ring Central reseller
EDUCATION:
2 Year- Accounting Technical DeKalb Tech 1988 Vocational Studies, Accounting Studies
Hillsborough Community College Accounting/Computer Science 1981-1983
CERTIFICATIONS:
CCSP-Citrix Certified Sales Professional-Presentation Server
Voice and Data, ACSI, Axiom Training
References available upon request.
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