Customer Service Representative
Resume:
Herbert Rios
Bilingual Customer Service Representative and Senior Technical Support Specialist with over 8 years of experience, including sales, problem-solving and proficient client satisfaction. Familiar with customer service software and conflict resolution. Looking to obtain a challenging position where I can use my experience and proven skills in contribution to your company. ********.****@*****.*** 13103 Sparrow Tail Lane
Fairfax, VA 22033
Trinity Wiring and Security Solutions
Chantilly, VA
3684 Centerview Dr. #100 Chantilly, VA
July 2016 – Present
WORK EXPERIENCE
Bilingual Customer Service and Technical
Support Specialist. Remote and in-o ce.
Interact with customers to diagnose issues and
root causes, solve problems, provide tutorials
for customers on systems and software.
Deliver step-by-step instructions to resolve
technical issues with software, hardware and
applications for customers.
Recommend existing products and services to
fit customer needs.
Close multiple help-desk tickets per day
involving several applications and systems.
Achieve best customer satisfaction rating via
telephone, text, email or chat.
Ensure quick and successful problem resolution
for all customer calls.
Meet company objectives in managing all daily
support calls under time constraints.
University Mariano Galvez of Guatemala
Law School – 8th Semester 1992 – 1996
Customer Communication & Problem Solving -
2023
Essentials to Excellent Customer Service -2022
Identifying Customer Needs - 2020
30E Electronic Security Subjects - 2016
35E Electronic Security Technician - 2016
Private Security Service Registration - Virginia
DCJS ID Number 99-433945
Issued by: Department of Criminal
Justice Service
Security System Technician - Maryland
License Number 103-32460
Issued by: Maryland State Police
EDUCATION
REFERENCE
References available upon request.
Bilingual English and Spanish Customer Service
Specialist
Best in providing immediate assistance and
solving problems
Excellent in acquiring positive reviews for the
company
Promote and sell existing products and services
Customer service strategies and implementation
of proposals
Understand customer needs and provide
solutions
Excellent interpersonal relationships
Patience and empathy
Strong teamwork skills and ability to learn new
work areas
Accomplish job duties without supervision
SKILLS
LICENSES
CERTIFICATES
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