Entry Level Customer Service

Khadija Rao

**** ********* ***, *** *, Baltimore, Maryland 21206/667-***-****/*************@*****.***

Objective

Ambitious individual looking for entry level opportunities in the banking and healthcare industry.

Professional Skills

Customer Service

Determined

Organized

Team Player

Consolidation

Goal Oriented

Inspecting

Microsoft Office

Employment History

Process Guide: Distribution Center Associate, April 2023 – Present

Trained newly hired employees by explaining company procedures, job duties, and performance expectations.

Adhered to all safety protocols to minimize equipment damage and avoid injuries.

Consult with leadership to resolve quality, production, and efficiency problems.

Keeping products using radio frequency scanners and relocate products using powered equipment.

Picking, scanning, and placing items into storage shelves in a fast and efficient manner.

Maintaining a minimum rate of scanning and putting away items (around 450 items an hour).

Following the right procedure to operate a handheld scanner.

Placing items into the correct size shelves/slots/bins for storage.

Keeping items in the storage bins organized, with safety in mind.

Keeping the workstation clean and clutter-free.

Distribution Center Associate, November 2023 – March 2023

Amazon, Sparrows Point, MD

Received products using radio frequency scanners and relocate products using powered equipment.

Picking, scanning, and placing items into storage shelves in a fast and efficient manner.

Maintaining a minimum rate of scanning and putting away items (around 450 items an hour).

Following the right procedure to operate a handheld scanner.

Placing items into the correct size shelves/slots/bins for storage.

Keeping items in the storage bins organized, with safety in mind.

Keeping the workstation clean and clutter-free.

Sandwich Expert, October 2022 – November 2023

Subway, Perry Hall, MD

Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.

Demonstrated a complete understanding of menu items and explains them to guests accurately.

Used Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.

Performed Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift and completed paperwork duties as assigned.

Prepared food neatly, according to formula, and in a timely manner.

Checked products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

Adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up.

Maintained all areas of the restaurant to promote a clean image.

Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.

Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.

Performed light paperwork duties as assigned.

Completed University of SUBWAY®courses as directed.

Sortation Associate, May 2022 – September 2022

Amazon, Sparrows Point, MD

Received products using radio frequency scanners and relocate products using powered equipment.

Prepared orders for delivery.

Checked product on inbound/outbound to ensure that items and quantities are correct and that there is no damage.

Used technology like scanners, computers, and handheld printers.

Education

Community College of Baltimore County: General Studies June 2024 – Present

Government Degree College of Science and Commerce Educations: Completion of High School 2017-2019

Aitchison Model School: Junior High School

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