Virtual Assistant Social Media

Crispy P. Mercado

Villa Esperanza Subd., Brgy.Caloocan, Balayan, Batangas

Email: *******.***********@*****.***

Skype: mercado.crispyperez

Contact #: +639*********

Personal Information

● Age: 37 yearsold

● Date of Birth: June 25, 1987

● Height: 5’1

● Weight: 50 kls

● CivilStatus: Married

● Citizenship: Filipino

Career Objective: To work in a dynamic organization that is driven to excellence and promotes individual growth for advancement of my skills and knowledge and at the same time, to contribute to the fulfillment of the company’s goal and objective.

KEY STRENGTHS

● Proficient in both oral and written English.

● Good communication skills.

● Well attuned to social interactions and changes.

● Computer Literate

WORK EXPERIENCES:

Social Media Manager

Garner’s Garden

December 29, 2019 – November 4, 2024

● Daily postings to IG, FB, Tiktok, Pinterest, Tweeter accounts

● Content creation

● Caption Making

● Graphic Design

● Direct Message Support

● Engagement

● Customer Service Representative

● Affiliate Outreach

● Influencer Outreach

● Shopify VA

● Email Blast via Klaviyo & Omnisend

● Feedback and Review Moderator

● General Admin Task

General Virtual Assisatnt

MB Partners Real Estate

January 2019 – December 2019

● Lead Researcher

● Bookkeeping

● Wordpress and Website Maintence

● Inbox Management VA

● Customer Servcie

Social Media Manager / Klaviyo Expert

January 2016 – October 2019 Part Timer

● Postings daily to 3 main social media accounts

● Gather followers

● Content creation / graphic design

● Promote the page for selling purposes

● Promoting the product of the page owner

Executive Virtual Assistant/Executive Assistant

June 2018 – July 2019

● Email Campaign

● Scheduler

● Lead Research

● Linkedin Connection

● Hubspot, Snov.io, hunter.io

● Google Suite, Google Docs, Google Sheets

Ecommerce Virtual Assistant (Ebay)

April 2016 – July 2019

● Researching Competitor

● Sourcing profitable items with high demands on the market

● Listing great items for the client’s store based on the criteria and that is highly competitive

● Order Fulfillment

● Customer Service

Amazon Virtual Assistant Lister and Researcher

Partimer – January 2018 – May 2019

● Finding out profitable items to list on Amazon

● Searching competitive products for a marketplace

● Checking out if the profit margin has met for the products to be listed

● Making sure that the item is on high demand and available to resell Email Marketing Virtual Assistant Chat Support Part Timer December 2017 - May 2018

● Answering inquiries and giving support via live chat for new and existing clients of a company

HQ Solo Ad / Sales Ad Manager

April 7, 2015 – April 8, 2018

● Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.

● Determine staffing needs.

● Determine salary and benefit needs.

● Provide training to new employees.

● Determine that company complies with employment related-laws.

● Screen applications for prospective employees.

● Keep track of all the records client’s files, training records, and certification.

● Handle employee relations such as raises, reprimands, meetings with all of the employees.

● Functions as resource on issues such as researching Complex discrepancies, customer service problems and concerns.

● Gathers and analyze of resource leads and proposed services MARKETING LEAD RESEARCHER

● Perform Data Entry for Amazon Products

● Website Researching

● Web Scraping

EDUCATIONAL BACKGROUND:

● Tertiary Level:

BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT BATANGAS STATE UNIVERSITY

BALAYAN CAMPUS

2004 – 2008

Cum Laude

● Secondary Level:

BALAYAN NATIONAL HIGH SCHOOL

BALAYAN BATANGAS

2000 – 2004

BASIC EDUCATION CURRICULUM

Honorable Mention

● Elementary Level

DUHATAN I ELEMENTARY SCHOOL

2nd Honorable Mention

CRISPY P.MERCADO

Applicant

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