Customer Service Calibration Technician

Jൺආൾඌ O'Nൾ අ

Virginia Beach, VA ***** 757-***-**** ****.*****@******.***

Multi-talented Calibration Technician consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Certificate writing

Database Management

Device repairs

Tolerance calculations

Equipment calibration

Microsoft trained

Customer Service

Team Building

Process Improvement

Relationship Development

Project Organization

Problem Resolution

Communications

Team Management

Organization

Calibration Technician, 01/1999 to Current

Stihl Inc – Virginia Beach, VA

Visited customer locations to complete assignments Diagnosed, repaired and calibrated calipers, micrometers and [multiple handheld measuring devices Maintained compliance with environmental standards Managed informational database and processing of returns Set up monitoring systems to maintain surveillance over important components and quickly identify concerns

Prepared job plans, delegated crew assignments and observed team members at work to identify and correct performance issues

Used programs such as [Microsoft Outlook] and [GAGEtrak] to understand and carry out tasks Adhered to company and [national] standards when building, assembling and installing components Worked with internal customers to understand needs and provide exceptional technical service Handled multiple calls per day to address customer inquiries and concerns Developed team communications and information for continous improvement meetings Resolved conflicts and negotiated mutually beneficial agreements between parties Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

consistently arriving to work ready to start immediately Led calibration team in delivery of recall project, resulting in excellent gage accountability Maintained excellent attendance record, consistently arriving to work on time Transported Measuring and Test Equipment to customer locations monthly Drove operational improvements which resulted in savings and improved profit margins Managed quality assurance program, including on-site evaluations, internal audits and customer surveys Resolved clerical problems, improved operations and provided exceptional client support Saved thousands by implementing cost-saving initiatives that addressed long-standing problems Universal Operator, 01/1994 to 12/1998

Stihl Inc – Virginia Beach, VA

Saved hundreds by implementing cost-saving initiatives that addressed long-standing problems Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Maintained excellent attendance record, consistently arriving to work on time Transported materials to customer locations hourly Developed team communications and information for team building meetings Worked with internal customers to understand needs and provide timely service Increased customer satisfaction by resolving lack of material issues Handled multiple calls per hour to address customer inquiries and concerns PGA Golf Professional, 04/1984 to 12/1993

Professional Golf Association – Virginia Beach, VA Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods

Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas

Introduced games and drills, which helped students to better develop skill levels Directed ambitious practice sessions to boost athletic abilities and teamwork Traveled across the state to observe junior athletes and identify potential team recruits Implemented exercise programs and training strategies, which bolstered individual and team performance

Recruited athletes by attending games, meeting with families, and presenting scholarship offers Boosted performance of individual athletes by devising strategic personal training programs Held special events to promote camaraderie among teammates, families and community members Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition

Successfully led team through rough periods, including losses and player injuries by enforcing game focus and using continual improvement techniques. Objectives and Goals Conferred with elders and team captains to determine weaknesses in current team roster and develop recruitment plans

Associate of Science: Industrial Management

Atlantic Christian College - Wilson, NY

I finished the two year degree at TCC here in Virginia Beach under the help of the state certified Universal Operator Apprenticeship supported by STIHL INC. Eൽඎർൺඍ ඈඇ

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