Data Entry Customer Service

Makesha Benton

*************@*****.*** – 832-***-****

Education

Northcentral University 2023-present

Doctor of Business Administration specialization in Human Resource

Florida Institute of Technology, Melbourne, FL 2021-2022

Master of Business Administration in Healthcare Management

American Military University, Charles Town, WV 2018-2020

Bachelor of Applies Science, Health Science GPA 2.9

Grambling State University 2009-2015

Biology

Skills

Project Management skills

Organization Skills

Communication Skills

Empathy for customers

Customer Service Skills

Interfacing with customers

Critical thinking skills

Implementation

Conflict Resolution

Policy Administration

Policy development

Data Entry

Computer skills

Multi-Tasking Skills

Training and Development

Scheduling

Patient care

Staffing

Staff Development

Urgent Care

Performance Management

Patient Satisfaction

Written Communication

Experience

Children Pediatric Clinic, Monroe, LA June 2006-August 2006

Receptionist

Greeting and welcoming guests and providing them with a positive first impression of the organization.

Directing guests and answering their questions.

Notifying other workers of visitor arrival.

Maintaining security and telecommunications systems.

Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.

Complying with procedures, rules, and regulations on keeping a safe and clean reception area.

Contributing to the team by accomplishing tasks as needed.

Answering the telephone; taking and relaying messages; providing information to callers.

Receiving and sorting mail and packages.

Scheduling appointments and maintaining appointment calendar.

Ordering office supplies

Managing digital and hard copy filing systems.

Peking Restaurant, West Monroe, LA Aug 2010-Dec2011

Waiter

Greets customers and offers restaurant or cafe men.

Answers questions about menu offerings.

Processes food and drink orders.

Carries food and drinks from kitchen to tables.

Prepares bills and process payments.

McDonalds, Ruston, LA March 2012-June2013

Cashier

Registers sales on a cash register by scanning items.

Itemizing and totaling customers' purchases.

Collects payments customers and makes change for cash customers.

Resolves customer issues and answers questions.

U.S Army, Fort Hood, TX, Honduras, Fort Carson, Co Feb 2016- June 2020

Supply Sergeant

Responsible for the request, receipt, issue, and accountability of individual, organizational, installation, and expendable supplies and equipment.

Schedules and performs preventive and organizational maintenance on weapons and other sensitive items.

Shelling Elementary School, Monroe, La 2020-2023

Design and deliver engaging lessons, content and materials, in line with standard curriculums and teaching standards.

Vary learning mediums (for example: digital, visual, learning through action) in order to account for differences in learning preferences

Provide a safe, enriching, engaging environment for students to learn and feel supported

Conduct baseline assessments and follow up with formal and informal assessments to gauge learners’ progress

Evaluate student progress and prepare reports for parents and other members of staff

Mark students’ work, assessments and tests, providing grades or notes for improvement and ensuring positives are emphasized to encourage learning

Communicating with learners, other teaching staff, stakeholders or governors and parents and caregivers

Manage student behavior with behavior management plans, keep records of behavior, and monitor progress and signposting to necessary services

Keep up to date with essential policies and standards, including child protection and safeguarding

Participate in continued professional development through internal and external courses, seminars, conferences and events

Bonham Elementary School, Houston, Tx 2023-present

Design and deliver engaging lessons, content and materials, in line with standard curriculums and teaching standards.

Vary learning mediums (for example: digital, visual, learning through action) in order to account for differences in learning preferences

Provide a safe, enriching, engaging environment for students to learn and feel supported

Conduct baseline assessments and follow up with formal and informal assessments to gauge learners’ progress

Evaluate student progress and prepare reports for parents and other members of staff

Mark students’ work, assessments and tests, providing grades or notes for improvement and ensuring positives are emphasized to encourage learning

Communicating with learners, other teaching staff, stakeholders or governors and parents and caregivers

Manage student behavior with behavior management plans, keep records of behavior, and monitor progress and signposting to necessary services

Keep up to date with essential policies and standards, including child protection and safeguarding

Participate in continued professional development through internal and external courses, seminars, conferences and events

Co-curricular Activities

American Association of Healthcare Administrative

Association for Women in Sciences

Broken Shield Wounded Veteran Society

Student Veteran of America

Kappa Delta Pie

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