Customer Service Part-Time

Asha Jayaram ************@*******.*** 732-***-****

Professional Summary:

Dedicated and adaptable IT professional with 9+ years of software experience across various industries including Investment Banking, Sales and Marketing,Healthcare. Passionate about Business Analysis and Testing.

Education

- Bachelor of Engineering, Electronics and Communications, SDM College of Engineering and Technology India

Certifications

- SQL Course certificate by Intellipaat

- Workday Basics by Coursera

- Informatica Designer Certification - Version 6.1

- Cognos Impromptu Certification

- Business English Certification (Higher), Cambridge University, UK

- Finance Fundamentals by NSE

Professional Experience:

- IT Analyst, Tata Consultancy Services (TCS) - Bengaluru, Karnataka (January 2004 to April 2009)

- Provided Project Management

- Oversaw Project Design

- Performed Project Planning and Scheduling

- Acted as Client Liaison

- Worked on complete software life cycle

- Collaborated with customers to gather requirements and develop use cases, project, and test plans

- Assisted with all levels of testing

- Store Associate / Manager, Dunkin Donuts, Malvern, PA (part-time) (August 2024-present)

- Preparing and serving coffee drinks

- Handling customer transactions and operating a point-of-sale system

- Maintaining a clean and welcoming store environment

- Providing excellent customer service

- Working efficiently during busy periods and multitasking

- Managing inventory and restocking supplies

- Collaborating with coworkers to achieve sales goals

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