Active Directory System Analyst
Resume:
EDUCATION
SHEHLA DURVESH
IT SPECIALIST
CONTACT
*************@*******.***
GTA, Ontario
WORK EXPERIENCE
PROFILE
I am a skillful System Analyst with over 6 years experience in Microsoft Windows, VMWare, Citrix XenApp, Citrix XenDesktop, Microsoft Azure, Microsoft Active Directory, Microsoft SQL, SCCM, and Microsoft 365. I am a highly motivated and adaptable IT professional, ready for new challenges and opportunities to grow and learn.
in https://www.linkedin.com/in/shehla-durvesh-
8a72032b9/
NetSoft College of Technology
Infrastructure Analyst
CERTIFICATIONS
Microsoft Certified: Azure Virtual Desktop
Specialty (AZ-140)
Microsoft Certified: Azure Administrator
Associate Professional (AZ-104)
Microsoft Certified: Azure Solutions
Architect Expert (AZ-305)
Microsoft Endpoint Administrator (MD-
102)
Azure Database Administrator Associate
(DP-300)
VMware Certified Professional - Data
Center Virtualization 2023
Citrix Certified Professional -
Virtualization (CCP - V)
Citrix Certified Associate - Virtualization
(CCA - V)
System Analyst 2020 - present
Midwest Trading Inc
Upgraded Microsoft Active Directory Domain Controller from Windows Server 2016 to Windows Server 2019
Enforced Group Policies to maintain consistent user and system configuration
Monitored AD using SolarWinds Server and Application Monitor(SAM) Performed updates and applied patches using WSUS
Optimized AD replication and backups for data integrity Set up ADFS and SSO for integrated application access Configured MFA for bulk users and SSPR for users with specific roles Integrated on-premise Active Directory with Microsoft Azure Entra ID Administered an Azure infrastructure, including Resource Groups and VMs Performed backups for the resources using Backup Center in Azure Deployed Azure Virtual Desktops (AVD) for remote work solutions Provisioned and managed Azure services for computing, networking, and storage
Executed processes and procedures utilizing ARM templates Strong command of Microsoft Azure networking, including VNet configuration & VPN gateways
Implemented Azure Network Security Groups (NSGs)
Configured Virtual Networks and Subnets
generated Shared Access Signatures(SAS)
Implemented Azure Key Vault to manage and secure sensitive information Monitored Azure resources with Azure Monitor, setting up alerts for proactive management
Utilized PowerShell commands to perform housekeeping tasks Provided technical support and troubleshot Azure-related issues Managed VMware ESXi servers and storage, including clustering, vCenter Server, HA, DRS, DPM
Upgraded ESXi from 6 to 7 and migrated Virtual Machines using vMotion Implemented snapshot technology for data protection and recovery Monitored VMware environments, setting up alerts using vCentre Operation
Configured and maintained network devices, including routers and switches
Used Clonezilla imaging technology to deploy an image across 200 devices
Execute physical and Virtual Servers Decommission
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Rawalpindi College of Commerce
Bachelor of Commerce
Infrastructure Management
Microsoft Azure
Asset Management
Project Management
Ticketing System
Cloud Management
Virtualization
VMware vSphere
Citrix XenApp
Citrix XenDesktop
Microsoft SQL
Monitoring
Remote Tools
Citrix XenServer
Fire Wall
Microsoft Windows 2016/2019/2022
Microsoft Active Directory
Group Policies
DNS/DHCP
PROFESSIONAL SKILLS
SHEHLA DURVESH
IT SPECIALIST
TECHNICAL SKILLS
WORK EXPERIENCE
Technical Support Specialist 2019-2020
Next Hub Enterprise Ltd
Utilized RDP and SSH, for direct access to and resolution of system issues Installed and managed services such as DNS, DHCP, and Forward Lookup Zones
Troubleshot and resolved complex Active Directory Replication problems Designed, implemented, and maintained Active Directory Group Policies Performed regular AD health checks using tools like DCDiag and Repadmin
Implemented AD Backup and Recovery strategies
Experienced in provisioning and de-provisioning users and servers Managed Microsoft Windows Server 2019 Source Virtual Machines via RDP, ensuring high levels of server management and accessibility Managed Azure resources, such as virtual machines and application services, monitoring and debugging for optimal performance Utilized ServiceNow to manage requests for software installations, hardware provisioning, and access requests
Managed and optimized incidents and service request workflows in ServiceNow
Maintained accurate records of operations, system performance, and resolutions using ServiceNow and documentation tools Provided technical support to end users
IT Help Desk 2018-2019
Next Hub Enterprise Ltd
Provided timely support for end-users
Troubleshot a wide range of hardware and software issues Performed password reset using ADUC
Managed user accounts and permissions in Microsoft Active Directory Organized Active Directory's Organizational Units and Objects Streamlined office operations by installing printers and applications Delivered technical support for desktops, laptops, and mobile devices Record issues, resolutions, and processes for future reference and tracking
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Strong problem-solver
Analytical skills
Adaptability
Patience
Hardworking
Collaboration
Leadership
Reliable
Active Listener
Open-minded
Interpersonal Skills
Communication
Critical thinking
Attention to detail
Practical
Time Management
Stress management
Dependable
Self Motivated
Flexible
Contact this candidate