Customer Service Long-Term
Resume:
Mary Lou Kapfhammer
Evansville, Indiana 47712
*************@*****.***
Work Experience
Published Author
In Praise of Americanism Copyright 2021
Mary Lou Kapfhammer
Guest Services Mesker Park Zoo
March 2023 to present.
Contract employee.
Kelly Services
September 2016 to March 2017
Long-term positions
•Mailing, banking, posting payments, posting time; Updated current/Terminated employees' records
•Opening scanning and sending mail; Data Processing; Organizing lists for corporate-wide distribution • Whatever is needed to maintain the position I am in.
Agency Positions: People Mark Signed 2016 two Fortune 500 companies Long-Term Positions May through October 2017 - 2018
•Graphic Design Department 2 long term positions Two projects Unity 2000 UniFirst Transference/retention of 50,000 records
•Vacation coverage for three local companies
Contract Employee
GRADSA
August 2016 to October 2016
Organized Buddy Walk; Fund raising activities; Coordinate membership lists
Customer Service Rep
Macy's Town Square
August 2015 to January 2016
•Assist customers; Greeting patrons; Providing product knowledge
•Directing customers to fitting rooms, and completing transactions on the cash register
Coordinator of Orientation new hires Reception
Securitas Security Systems - Evansville, IN
July 2014 to January 2015
Safety Training and CPR Certification
•Organized sign-in and preliminary orientation each Monday
•Previewed all email correspondence from Meade Johnson Nutrition (MJN) departments expecting guests ' arrival at the Walkway Business Center, either for visits or extended work programs.
•Worked closely with security administration to procure access for visiting personnel or guests to areas requested by management.
Personal Nanny
Mullaney Family - Louisville, KY August 2013 to February 2014
Household duties for family; Organized the children for daily routine; Tutoring the children with school work
Census Coordinator
US Department of Census
January 2009 to February 2010
•Received the maximum award offered for excellence; Sustained an accuracy level/proficiency of98.8%
•Played a key role in achieving the Census 2010 objective of the keying operations.
Program Assistant II Contract employee.
University of Louisville
November 1991 to January 2010
•Worked on both the Belknap Campus and Health Sciences Campus
•Edited textbook where I am acknowledged; Prepared abstracts for publication.
•Scheduling meetings and conference rooms for all departments
•Created presentations to the educational content specifications.
Education
Indiana University - New Albany, IN January 1986 to September 1991
High School Diploma in Business Precollege prep diploma
Our Lady of Providence High School - Clarksville, IN September 1964 to May 1968
Skills
•Account maintenance (10+ years)
•Administrative support (10+ years)
•billing (5 years)
•Data entry (10+ years)
•maintenance (Less than 1 year)
•Scheduling (10+ years)
•QuickBooks (Less than 1 year)
•Outlook (10+ years)
•Receptionist (10+ years)
•Medical Terminology (5 years)
•Cashier (5 years)
•Excel (10+ years)
•Filing (10+ years)
•Organizational Skills (10+ years)
•Time Management (10+ years)
•CPR
•Sales Experience
•Marketing
•Branding
•Customer Service
•Recruiting
•Accounting
•Medical Office Experience
•Medical Receptionist
Assessments
Data Entry — Proficient
October 2019
Entering data quickly and accurately.
Full results: https://share.indeedassessments.com/share_assignment/kscg6kpjkp9id9al
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/
share_to_profile/25b5d765ce3a41a8df13af879809e0c4eed53dc074545cb7
Verbal Communication — Highly Proficient
June 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/epgqeycbv9lpirka
Written Communication — Familiar
June 2019
Measures a candidate's ability to convey written information using proper grammar rules.
Full results: https://share.indeedassessments.com/share_assignment/nzovavitmr3ynxwt
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_assignment/logj3fox0tbgtwhx
Microsoft Word — Proficient
November 2019
Knowledge of various Microsoft Word features, functions, and techniques.
Full results: https://share.indeedassessments.com/share_assignment/r3oxqsszbdvaa-1m
Organizational Skills — Highly Proficient
November 2019
Arranging and managing information or materials using a set of rules.
Full results: https://share.indeedassessments.com/share_assignment/njjqnfr9nbwolo4n
Logic & Critical Thinking — Completed
November 2019
Using logic to solve problems.
Full results: https://share.indeedassessments.com/share_assignment/5uah0464cn1hfrxd
Receptionist — Familiar
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ daafd030433a8a3e27fff851e12ba8faeed53dc074545cb7
Composing & Sorting Email — Highly Proficient
November 2019
Effectively composing and organizing email messages.
Full results: https://share.indeedassessments.com/share_assignment/bt9lc3h2nae3kcmm
English Communication Skills: Typing — Familiar
November 2019
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/share_assignment/xyaxs7ok2dpkoeer
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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