Customer Service
Resume:
CAROLYN SANCHEZ
Dallas, TX *****
214-***-**** - *****************@*****.***
PROFESSIONAL SUMMARY
Adept at customer service and inventory management, my tenure at Amazon honed my skills in packaging, labeling, and fostering team collaboration. Demonstrating a strong work ethic and exceptional multitasking abilities, I consistently enhanced customer satisfaction and streamlined operations, positioning myself as a dynamic asset to any team.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Reliable Shift Leader excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
SKILLS
• Packaging and labeling
• Picking and packing
• Self-motivated and disciplined
• Cleaning and organizing
• Material handling
• Sorting and labeling
• Order picking and processing
• Shipping and receiving
• Receiving and processing shipments
• Customer service
• Customer assistance
• Patience and empathy
• Cash handling
• Guest inquiries
• Multitasking and organization
• Inventory restocking
• Credit card processing
• Cash register systems
• Money handling
• Order taking
• Work ethic and integrity
• Customer service excellence
• Positive attitude
• Team leadership
• Multitasking
WORK HISTORY
05/2017 to 12/2018 Cashier
La Madeleine
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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• Assisted customers with returns, refunds and resolving transaction issues. 05/2018 to 12/2020 Shift Leader
Paciugo – Dallas, TX
• Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
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• Completed cash and credit card transactions accurately using POS software. Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
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Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
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Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
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Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
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Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
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Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
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Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
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Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
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Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
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09/2019 to 12/2020 Server
El Fenix – Dallas, TX
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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02/2021 to 12/2022 Warehouse Worker
Amazon – Dallas, TX
• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 60 pounds. Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
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Reduced order processing times with streamlined picking, packing, and shipping procedures.
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Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
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Achieved timely dispatch of orders using effective time management strategies during the picking process.
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Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
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Shipped material and performed boxing, packing, labeling, and preparation of related documents.
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02/2023 to 08/2024 Warehouse Worker
Scentsy – Dallas, TX
• Consistently lifted materials weighing as much as 50 pounds. Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
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Reduced order processing times with streamlined picking, packing, and shipping procedures.
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• Loaded, unloaded, and moved material to and from storage and production areas. Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
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Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
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Achieved timely dispatch of orders using effective time management strategies during the picking process.
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Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
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EDUCATION
05/2016
Thomas Jefferson High School - Dallas, TX
LANGUAGES
English Spanish
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