Business Analyst Salesforce
Resume:
SRIVIDHYA RAYASAM
Bridgewater, New Jersey *****
**************@*****.***
Salesforce Certified Administrator(ADM 201).
*Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
LinkedIn URL: https://www.linkedin.com/in/srividhya-rayasam-56817335/ Salesforce.com Administration
Artificial Intelligence (AI)
Salesforce.com Implementation
Business Process Analysis &
Documentation
Jira
Confluence
Chat GPT
Salesforce Training
Customer Relationship Management
(CRM)
Analytical Skills
Programming Languages HTML,CSS,
Visualforce, JavaScript, jQuery
Integration Tools Data Loader
Salesforce Sales Cloud
Salesforce Service cloud
Salesforce CPQ
Experience Cloud
Financial Cloud
Operating Systems Windows 95/98/2000
/2003/XP/Windows 7/8, OS X
Others Microsoft Office(Word, Excel,
Power Point, Outlook),
Share Point and Webex Meetings
JQuery
Microsoft SQL
MS Visio
Tableau CRM
Data conversion and migration
Quick Learner
Good Communication Skills
11/2022 to Current
CLICKED
Remote, CA
Salesforce Professional
I actively participated in a Business Admin and Analyst Team Sprint ᴸᵔᵑᵌᵇᵅᵖ1: ᴼᵊᵇ ᴿᵑᵔᵎᵆ ᴰᵇᵃᵎᵖᵊ ᴷᵔᵉᵃᵐᵋᵜᵃᵖᵋᵑᵐ ᴻᵃᵎᵇᵕᵈᵑᵔᵅᵇ ᴱᵏᵒᵎᵇᵏᵇᵐᵖᵃᵖᵋᵑᵐ Conducted insightful stakeholder interviews, capturing critical business details and pain points to inform the creation of personas and user stories for given business cases. Utilized Elements.cloud to construct comprehensive current and future state business process maps.
Presented comprehensive gap analysis and findings in a simulated stakeholder meeting. Worked on Business Process Mapping for current and future state with Lucid chart Created User stories and User Acceptance Testing in Google Docs/Jira. Presented to Stakeholder and once confirmed worked on the Configuration. Built a Web portal for World Health Organization with Experience Cloud and created an Application from Web to Lead and worked on Approval Processes for the Grant Application Amount Approval / Rejection.
Created Users for the Approval / Rejection of the Grant Application . Used Reports and Dashboards for the visualization of the Data metrics through Tableau CRM integrated to Salesforce
Automated the Approval Processes through Flow Builder to speed up the Grant Application Processes.
ᴸᵔᵑᵌᵇᵅᵖ2: ᴫᵊᵃᵕᵇ ᴪᵃᵐᵍ ᴫᵗᵕᵖᵑᵏᵇᵔ 360 Degree ᴾᵋᵇᵙ ᴻᵃᵎᵇᵕᵈᵑᵔᵅᵇ ᴱᵏᵒᵎᵇᵏᵇᵐᵖᵃᵖᵋᵑᵐ Gathered the requirements with the stakeholders, understood the key performance metrics and SUMMARY
SKILLS
EXPERIENCE
the Pain points.Worked on Business process modeling with Lucid Chart. Worked on User stories and User Acceptance testing using Google Docs /Jira. Used Reports and Dashboards for the visualization of the Data metrics through Tableau CRM, integrated to Salesforce.
Utilized Financial Cloud and Flow Automation Tool for the smooth transition between different departments and for automating the Tasks for Speed and Efficiency. 10/2018 to 10/2022
TALENT STACKER
San Francisco, CA
Salesforce Administrator
Using Agile Methodology, planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
Closely collaborated with project members to identify business requirements; met with the client weekly to review.
Collectively provided the end-user with recorded training videos at project-end. Configured automations using Flows and process builders, which either updated or created records due to a record change or sent an email alert to appropriate personnel. Configured user interface customizations and validation rules targeting specific record types, all while providing a user-friendly experience while maintaining data security. Customized reports and dashboards using Tableau CRM for Salesforce. 02/2004 to 04/2006
OPTIMA TECHNOLOGY PARTNERS INC
Denville, NJ
Administrative Assistant( Volunteer)
Worked on MS Office Applications in basic and Advanced Mac preparing Documents, Creating Spreadsheets and preparing Presentations and MS Outlook for sending and receiving emails Worked in intuit Quickbooks to prepare Invoices,Reports to take care of Accounts . Tracked and submitted employee timesheets to prepare for payroll processing. Answered phone calls and emails to provide information, resulting in effective business correspondence
Inventoried and ordered supplies for office.
Coordinated appointments, meetings and conferences. Greeted visitors or callers to handle questions or direct to appropriate staffs. Booked flights and reserved hotel rooms to plan and coordinate staff travel. Worked on Google Calendar Scheduling to take care of events, email notifications and reminders and scheduling of important tasks.
Handled Insurance related activities and travel booking for Employees. Participated in Zoom meetings and MS Teams and familiar with technology related software like Google Suite, Monday.com, Expensify and Dropbox.
09/1998 to 04/2002
NIIT TECHNOLOGIES
Ballari, Karnataka
Computer Science Faculty Member- Volunteer
Instructed students on use of technology tools and equipment as well as methods for accessing information.
Set up and maintained classroom computers and equipment. Planned and prepared lectures and lessons covering areas of information technology such as MS-Office and Computer Languages like c,C++ .
Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Collaborated with fellow instructors to continually improve and refine program curriculum. Created and distributed course syllabus to share course outline with students. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures.
BACHELOR OF SCIENCE: ELECTRONICS AND COMMUNICATIONS ENGINEERING 08/1998 Vijayanagar Engineering College, Karnataka, India
Volunteer Work:
EDUCATION AND TRAINING
ACTIVITIES AND HONORS
Worked as an Administrative Assistant for Cancer Support Community of New Jersey Worked as a Computer Science Faculty for a Information Technology center named NIIT( National Institute of Information Technology).
Salesforce Adminstration Certification (ADM 201)
Earned Badges working in Trail Head for Salesforce.com - Lightning Experience Badge Trailhead Ranger Level
Trailhead Link: https://trailblazer.me/id/vidyalambu2021 CERTIFICATIONS
ACCOMPLISHMENTS
Contact this candidate