Patient Care Customer
Resume:
CONTACT
************@*****.***
P.O. Box 389**-*****,
Nairobi.
EDUCATION
Customer Care
Radiant Group of Hospitals
Certificate in Basic Life Support
Kenya Red Cross
Diploma in Kenya Registered
Community Health Nursing [KRCHN]
2016-2020
Kenya Medical Training College
(KMTC), Kenya
Kenya Certificate of Secondary
Education (K.C.S.E) Attained C+
2011-2014
Kambi Mawa Secondary
Kenya Certificate of Primary
Education (K.C.P.E) Attained 308
marks 2002-2010
Muambani Primary School
ABIGAEL MWIKALI MUOKI
Customer Service & Nursing Specialist
PROFESSIONAL SUMMARY
Hardworking registered nurse with success in providing individualized patient care. I am committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Expert in all aspects of patient care with success in working with multidisciplinary teams to create care plans focused on helping patients recover from medical or surgical procedures and managing complex mental disorders. Accomplished in leading unit-based groups to improve delivery of care and patient satisfaction. OBJECTIVES AND SCOPE OF WORK
Looking forward to gain a better profile in the nursing/health industry, where I can deliver my best expertise and new nursing skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization EXPERIENCE
NURSE-NAIROBI WEST HOSPITAL JAN 2024- 1STJULY 2024 Department-Oncology ward
ACTIVITIES AND RESPONSIBILITIES;
Patient assessment that is physical and emotional status, past health history, health practice, and both the patients and the family knowledge of the disease and treatment.
Patient education-including their families about the disease in progress.
Coordination of care with other departments like counseling and therapies departments.
Management. Of .Symptoms like pain, stress.
Supportive care to patients.
NURSE-RADIANT GROUP OF HOSPITALS JAN 2021- DEC 2023 Core departments I’ve worked are:
-casualty
-triage
-medical surgical ward
-maternity ward
-postnatal ward
-newborn unit
- Pediatric
ward -theater
Assessing patients to determine individual needs and developing care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
Teaming on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
Administering medications via oral, IV and intramuscular injections and monitored responses.
Preparing and sanitizing rooms before surgical procedures and assisting surgeons during operations with medical equipment.
Collaborating with physicians to quickly assess patients and delivering appropriate treatment while managing rapidly changing conditions.
Remaining calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
.
ERP &TECHNICAL SKILLS
MS Access,
MS Word,
MS PowerPoint,
MS Excel
MS Outlook
INTERESTS & HOBBIES
Engaging in charity activities.
Travelling.
Socializing.
Reading.
LANGUAGE SKILLS Proficiency:
English and Swahili.
REFEREES
Mr.Mike Olonyo,
Nurse –in charge,
Vihiga Hospital.
Contact:+254704 301
792.
Joshua muirugi,
Supervisor,
Radiant Group of
Hospitals,
Contact: +254*********
Jane Paale
Supervisor,Nairobi west
Contact:+254*********
Meeting with and patients to discuss and distribute information on health maintenance and disease prevention.
Assisting patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
Helping patients eat and drink when necessary for safe consumption of foodconsistent with recovery guidelines.
Identifying and assisting with opportunities for performance improvementactivities on unit and with other service arrears.
Observing and interpreting patient’s symptoms and communicating them tophysicians.
Performing routine procedures (blood pressure measurements, administering injections etc.) and filling in patients’ charts.
Adjusting and administering patient’s medication and providing treatments according to physician’s orders.
Inspecting the facilities and acting to maintain excellent hygiene and safety (decontaminating equipment, sanitizing surfaces, preparing beds etc.)..
Assisting surgeons during operations, supervising and training LPNs and nursing assistants.
Fostering a supportive and compassionate environment to care for patients andtheir families.
Expanding knowledge and capabilities by attending educational workshops,conferences etc.
Providing instant medical care in emergencies.
VIHIGA COUNTY REFERRAL HOSPITAL 2016-
2020 Core departments I’ve worked include;
1) Outpatient special clinics, minor theater
2) Casualty
3) Maternal child health, :under the department I vividly interacted and gain skills in A.N.C, F.P
4) Inpatient departments: female /male ward/pediatric. 5) Newborn unit
6) Mental health and psychiatric –Mathare Mental Health Hospital. ACTIVITIES AND RESPONSIBILITIES INCLUDE;
.patient assessment
. Safety, infection prevention and control
. Patient hygiene and comfort
. Administration of medicine
. Emergency care
. Special procedures
ADDITIONAL TRAINING
April 2019: Certificate of World Skills
Kenyaattained the following:
Job integrity skills.
Job etiquette skills.
Positive self-esteem.
Emotional intelligence and assertiveness.
Contact this candidate