Call Center Services Specialist
Resume:
LISA CANTWELL
Eagan, MN 55121
***********@*******.***
OBJECTIVE
90% OF MY WORK EXPERIENCE IS IN HEALTHCARE. SUCH AS: VERIFYING, UPDATING, ADDING INSURANCE. FILING, REVIEWING, SUBMITTING CLAIMS. ASSISTING MEMBERS,PATIENTS, UNDERSTAND THEIR BENEFITS AND/OR MEDICARE BENEFITS. ALSO WORKING IN CALL CENTERS. EXPERIENCE IN EXCEL, WORD, TEAMS, OUTLOOK, 2-3 MONITORS AT ONCE. CALCULATOR, NAVIGATING THROUGH SEVERAL DIFFERENT PROGRAMS AT ONCE.
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Prime Therapeutics
Member Services Specialist
September 2019-October 2022
Call pharmacies to put in overrides for medications, such as vacation, authorizing prior auths, patients out of medications. Worked in a call center taking 45-100 calls per day.Verified Insurance along with benefits such as Deductible, copays. If patients lost their medication or needed a early refill, or were going on vacation, I would verify if they were able to get those medications and put in the appropriate authorizations. I would do this either with the patient or the pharmacists. I would also call the pharmacies to put in overrides as well. Either for early refills, or vacations depending on the circumstances.
Help members understand Medicare, including Coverage Gap, different Medicare phases.
DOORDASH
NOV 2022-October 2023
Picking up food
Skills
48WPM
12000 KPH
Experience in Word, Epic, Excel,Teams, Outlook
Remote
Customer service Representative 15yrs
Team player
Works well in remote, team player, organized
Dependable
Medical coding and terminology
EDUCATION
Burnsville Sr High School
Burnsville, MN
Diploma received 1990
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