Customer Service Administrative Assistant
Resume:
Allison Sharp
Norman, Oklahoma *****
*******.*******@*****.***
Versatile skill set with over 10 years of customer service and sales experience. Proven ability to operate effectively in stressful situations. Excellent communication skills and knowledge of many operation systems. High memory recognition and ability to adapt to demanding deadlines.
EXPERIENCE
Rivermont Independent Living, Norman OK
Activities Coordinator
Organize outings for residents and plan events within the community.
●Increased activities for residents by inviting volunteer organizations to visit the facility
●Organize the calendar and update residents daily of the activities board, while recognizing birthdays and veterans.
American Van Lines, Pompano FL January 2021-November 2021
Sales Representative
Provided cross country moving services to customers across the United States. Created and maintained a robust sales pipeline increasing sales for the company
●Exceeded sales targets for the year of over a million dollars
●Scored 96% in customer service satisfaction surveys
Lion Services at Circ Residences, Hollywood, FL January 2018-December 2018
Lobby Concierge/Administrative Assistant
Assisted in showing, promoting, and providing services to increase sales for leasing agents
Administrative assistant to property manager and assistant property manager including leasing agents.
●Managed 6 security guards on property and monitored surveillance cameras
●Monitored visitations and coordinated special events for over 560 residents on property.
●Occupancy increased from 0% to 82% while I was lead concierge
Stowe Mountain Lodge, Stowe, VT
Resort Concierge (Seasonal) November 2017-April 2018
Responsible for coordinating ski lessons, travel and dinner reservations, while setting up amenities
●Managed valet department during peak hours
●Coordinated approximately 25 events and meetings per week, which included booking musicians and tailoring to VIP guests
Hawks Cay Resort, Marathon, FL June 2016-September 2017
Wholesale Coordinator
Promoted from sales agent to wholesale reservations to maintain new rate codes and packages for wholesale accounts
●Knowledgeable about all rooms and villas on property; rates availability and promotional packages, while working directly with front desk, accounting and all active teams
●Responsible for coding and auditing data with revenue sales manager
●Managed over 6,500 incoming calls monthly
Santa Fe South Schools, Oklahoma City, OK April 2014- May 2015
Secondary School Teacher
●Reinforced skills such as independence, problem solving, and goal setting
●Cultural awareness regarding cultural diversity among students
●Assisted in teaching various subjects such as English, Math, Science, History, Art, and Music
●Establish and enforce rules for behavior and procedures for maintaining order among students
Health Food Center/Green Acres, Oklahoma City, OK February 2010-April, 2014
Buyer/Health Educator
Managed sales in whole body department in excess of yearly 525,000 revenues. Assisted multiple vendors when opening new stores including Sprouts and Whole Foods in the Southwest Territory
●Traveled to multiple store locations to merchandise and demo for certain accounts and vendors
●Highly educated consumers and negotiation with vendors
ADDITIONAL EXPERIENCE
Hour Glass Restaurant, Stowe Vermont
Hostess November 2017-May 2018
Hawks Cay Resort, Marathon, FL
Banquet Server June 2016-July 2017
Brutus Seafood, Marathon, FL
Server June 2016-November 2017
Tradition Spirits, Norman, OK
Bartender/Server February 2008-May 2011
TECHNICAL SKILLS
SMS Host, Microsoft Outlook, Word, Chrome, Windows, Excel and Access, Adobe, POS Software, Go Concierge, Navis Training software.
EDUCATION
University of Oklahoma, Norman, OK
Bachelor of Arts: Major in Psychology
Research Assistant: Industrial Occupational Psych
Oklahoma City Community College, OKC, OK
Associates of Science
Moore Norman Technology Center, Norman, OK
Medical Assistant Certification
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