Call Center Customer Service
Resume:
Chenita L Grandison
Professional Experience
Lowe’s Corporate Call Center
Indianapolis, IN
Store Support
July-2017-Present
Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, order sales processing, special order sales systems and reconciliation Troubleshooting to diagnose or solve product performance issues; Scheduling service appointments; answering questions about warranty and Extended Protection Plan coverage:
Complaint resolution; working directly with Independent Service Providers to facilitate quick and complete repairs; and other repair related inquiries and services. Caresource
Indianapolis,IN
Customer Care Advocate
May2017-July 2017
Assist members with routine service inquires including but not limited to; selecting a primary care physician, member benefit education, member identification cards, transportation arrangements, issues with provider accessibility, eligibility inquires, resolving member complaints, identifying and filing member grievances Provide quality service by immediately responding to the member and/or providers requests and complaints, and appropriately routing issues to the correct department for timely resolution Assist a provider with routine service inquires including but not limited to; verifying eligibility, explanation of benefits, claims and appeal procedures Capture member grievance, and relay appeals instructions for the appropriate line of business, including future lines of business
Ensure all HIPAA and State requirements/regulations are adhered to at all times, in existing and future lines of business
Build and strengthen member relationships by providing quality customer service Maintain knowledge and understanding of all processes and procedures ShoppersWorld
Indianapolis,IN
Cashier
Jan. 2017-May-2017
Responsible for taking money in the form of cash,or credit card from patrons for services. Scans items, provides change, balances drawer, and processes card transactions. Indianapolis Power & Light
Indianapolis, IN
Customer Credit Representative
Sept to Feb. 2017
Assisting customers with options for paying bills Advise of extensions on any past due bill Explain bills and energy assistance programs Execute professional and courteous service to all customers
Geico
Carmel,IN
Billing agent
February 2016 -September 2016
Execute fast and efficient service for all policy holders Explain billing and rate increases Add, delete and replace vehicles Advise of state to state insurance requirements Discuss payment options
Comcast
Fishers, IN
Account Manager
August 2014 – February 2016
Continue to build the client relationship by viewing client accounts when performing transactions and identifying potential product needs. Provide answers and assistance for client questions/concerns, utilizing resources provided within Comcast learning portal. Holding myself accountable to meet KPI’s on a weekly basis (CPPH, VOC, TSR, FCR, and ADH). Accurately process all billing transactions. Ensure compliance by adhering to Comcast compliance and policy procedures.
Teachers Credit Union
Indianapolis, IN
Lead Teller
August 2012 – November 2013
Meet individual established referral deposit goals (DDA, SAV, Loans etc.). Reviewed and maintain knowledge of product guides, fees and policies to stay current on offerings for product suggestions. Accept and accurately process all financial service transactions. Maintained relationships with Personal Bankers and Branch Managers and notify them of client sales opportunities. Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs. Bureau of Motor Vehicles
Indianapolis, IN Customer Service Representative
June 2005 -December 2009
Responsible for issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. In addition, these positions determine and collect appropriate fees Ensured that customers received quality customer service Ensure compliance with security and audit procedures Interacted with customers, dealers and representatives of regulatory agencies in resolution of title issues. Filed daily paperwork and assisted management with customer service issues.
Education
National College Indianapolis, IN
Associates in Science degree Medical Assistance
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