Case Management Customer Service

Robyn Gallon

Stone Mountain, Ga *****

954-***-****

**************@*****.***

Skills/Qualification:

Effective communication, Time management, Decision-making/problem-solving, Organizational, Autonomy, Conflict resolution and Teamwork.

Work Experience

Dept.of Juvenile Justice -Jco2

Juvenile correction officer 03/2023-Present

Overseeing juvenile inmates,searching,feeding,intake etc. Connexion Pointe -Intake Coordinator-06/2020-7/2022 Processing medical recipients/processing information/case management/linking recipient/ afford medical care coverage/discharge planning/located resources/input information in system

Humana-Service Coordinator-09/2009 to 05/2020

Conduct assessments/ coordinate in in-home health and well-being appointments/ Plan and coordinate program events, fairs, and drives/ Develop, implement, and evaluate new and existing client programs/Conduct assessments to determine service needs, develop individualized plans to foster self-sufficiency and/or emotional/physical well-being Global American Solutions-Client Coordinator- 10/2007 to 09/2009 Establishing contact with potential clients/Develop an individualized plan/Facilitate workshops that support client goal/ Consult with community providers/make referrals/link client to services/enter information in system/cooperate with community systems/referral, crisis management, advocacy/Customer Service/Maintain client and program records in accordance with applicable standards and regulations to meet grant requirements/Maintain a high level of ethical conduct regarding confidentiality and conflict of interest/Maintain accurate data and filing system 2

Education:

Dillard High School- Ft. Lauderdale, FL-06-2003-High School Degree Education Florida Memorial College- Miami, FL- 06-2007-Bachelor’s in Nursing City College- Fort Lauderdale, FL- 08-2009- Associate Degree in Early Childhood Reference Upon Request

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