Customer Service Warehouse Worker

George Brice

Brooklyn NY ***** 347-***-****

**************@*****.***

Summary of Qualifications

Over 12 years of experience in mailroom, courier and messenger services

Highly proficient in organizing, prioritizing and delivering mail and packages

Excellent customer service and interpersonal skills

Experience in inventory and stock in both food service and retail environments

OSHA-10 General Industry and Starbucks Customer Service Excellence (CSET) certification

Experience

Brooklyn Seltzer Brooklyn, NY

Warehouse Worker, Internship 12/2018-03/2019

Clean, take apart and assemble up to 1000 bottle caps daily

Examine and repair bottles by inserting new springs, triggers and screws, as necessary

Load and unload seltzer cases onto and off of delivery trucks

Staff Blue Agency Brooklyn NY

Dietary Aide 12/2017-03/2018

Prepared patient food consistently following individual dietary menus

Cleaned the kitchen and facilities such as utensils, plates, dishes and trays

Followed rules and regulations to maintain kitchen and meet New York Department of Health standards

Cushman & Wakefield New York NY

Mail Clerk 10/2016-11/2016

Sorted, filed, picked up and delivered interoffice mail, envelopes and boxes to different floors

Ensured packages were not damaged in transport; repaired or repackaged damaged items

Affixed necessary postage on outgoing envelopes and boxes utilizing the Pitney Bowes postage machine

Picked up and delivered mail to and from the U.S. Post Office

Dynamex New York NY

Courier/Floater 05/2008-03/2016

Distributed various packages throughout New York City

Utilized Smart Phone to work with dispatcher to track and deliver packages in a timely fashion

Served as a floater to cover various sites due to excellent performance and extensive experience

NYC Department of Transportation Brooklyn, NY

Mail Clerk/Courier 04/1997-01/2008

Sorted, filed, picked up and delivered interoffice mail, envelopes and boxes within building

Handled and affixed postage to envelopes, boxes, certified and registered mail

Delivered certified and registered mail to the U.S. Post Office; brought back receipts to manager

Picked up and delivered mail to and from the U.S. Post Office and other NYCTA sites

Education

The HOPE Program Brooklyn, NY

Career Enhancement - 10 Week Training 10/2018-Present

Courses in: Customer service skills and principles, conflict resolution, adaptability, problem solving, written and interpersonal communication, public speaking, workload management, managing the customer experience

Computer literacy: Microsoft Windows,Word, Excel, email and Internet

OSHA 10 hour General Industry and Starbucks Customer Service Excellence (CSET) Training

Includes a minimum of 140 hours of internship

F.E.G.S. Training Program New York, NY

Mailroom, courier, retail, stock and customers services training

Kingsborough Community College Brooklyn, NY

College Credits Earned

Edward R. Murrow High School Brooklyn, NY

High School Diploma Earned

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