Data Entry Office Manager

PROFILE

I am looking for an atmosphere where I can share my professional, encouraging, team

player, and hardworking attitude while learning and expanding my skills within a like- minded business.

EXPERIENCE

TAMMY’S BOUTIQUE, SNOHOMISH, WASHINGTON

2020

Sales floor associate, duties include assisting customers one-on-one, inventory, data entry, tending to customers' purchases and returns, opening and closing the business, and any household duties pertaining to business cleaning and maintenance. VOLUNTEER, TOTEM FALLS ELEMENTARY, MILL CREEK, WASHINGTON 2013-2019

Under the direction of the School principal(s), teachers, and Parent-teacher organizations, I have assisted in approved and appropriate school-level activities such as tutoring, chap- eroning, monitoring, speaking, reading, and similar activities. SAHM, EVERETT, WASHINGTON 2007-2013

ADMIN SUPPORT/CORPORATE ATTENDANT, PREMERA BLUE CROSS, MOUNTLAKE TERRACE, WASHINGTON 2008-2007

I was building three reception duties, including completing tasks/projects on time. I also trained coworkers to perform duties that meet the needs and standards of Premera Poli- cies. I scheduled conference rooms and meetings for campus employees and maintained excellent customer service while adapting to customers’ needs and valuing diversity in the workforce.

OFFICE MANAGER/CUSTOMER CARE LEAD, JIYON KIM, D.D.S., EVERETT, WASHINGTON 2000-2008

I served as lead Customer Care Coordinator in a well-known local Dental office. I collabo- rated with the doctor to create strategic plans to enhance customer satisfaction and pro- SHANTI R. SWAN

425-***-**** ************@*****.***

vide employees with tools to maintain and increase service levels in the business's internal and external avenues. Acted daily to promote sales, clarify information, and distribute re- ports. Gather, analyze, and report daily/weekly/monthly sales and services statistics. LEAD SURGICAL ASSISTANT/ASSISTANT OFFICE MANAGER, GEORGE M. WHITEHEAD, D.D.S., LYNNWOOD, WASHINGTON 1998-2001

Served as an office administrator and Surgical Assistant, provided direct surgical and anesthesia support as my primary duty, and maintained patient/client files, reception, and scheduling duties. Responsible for maintaining inventory and pur- chasing all medical/dental and office supplies.

TREATMENT COORDINATOR/LEAD DENTAL ASSISTANT, TRISHA LE, D.D.S., EVERETT, WASHINGTON

1998-2000

Presented treatment and Financial plans and options to patients. Completed and pro- cessed dental claim forms for treatment performed. Obtained and recorded patient in- formation according to OSHA/WISHA standards. Trained incoming Dental Assistants to accommodate the Doctor’s practice.

EDUCATION

Bastyr University - Birth Doula Training 2020

Eton Technical Institute, Everett, Washington — certified dental assistant 1997 Shadle Park High School Diploma 1993

SKILLS

Highly skilled customer service professional with a talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrates ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business—expertise in resolving escalated customer service issues.

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