Practice Manager Medical Assistant
Resume:
Kendra Burden-McCrary
Practice Manager II
*************@*****.***
Tenacious and patient-oriented Practice Manager with 15+years' experience of supervising Medical Assistants, monitoring patient health, and collaborating with healthcare providers. Adept at providing patient education, coordinating scheduling for medical procedures, and maintaining accurate medical records.
● Practice Manager in Primary Care Rheumatologist Endocrinologist Neurology and Neurosurgeon Responsible for the complete Medical Assistant process for both Adult and pediatric Patients.
● Managed and A Practice Manager performs many leadership, organization and decision-making tasks to maintain and grow the medical practice they work for. Their duties and responsibilities often include:
● Establish and implement effective workplace procedures
● Ensure policies and best practices are up to industry standards and government regulations
● Hire, train and monitor administrative stuff
● Organize patient records using electronic health records keeping
● Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
● Monitor the inventory for medications and medical equipment and organize for resupply
● Interact with patients and address their complaints
● Coordinate regular staff meetings and performance reviews
● Collaborate with Physicians to develop business strategies and patient services Oversee operations during patients' visit by supervising Medical Assistants providing training, and monitoring performance, improving patient satisfaction within months. Work Experience
Practice Manager
Ascension St. Vincent-Jacksonville, FL
Neurology and Neurosurgery
April 2023 to Present
● Practice Manager duties and responsibilities
● A Practice Manager performs many leadership, organization and decision-making tasks to maintain and grow the medical practice they work for.
● Their duties and responsibilities often include
● :Establish and implement effective workplace procedures
● Ensure policies and best practices are up to industry standards and government regulationsHire, train and monitor administrative stuff
● Organize patient records using electronic health records keeping
● Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
● Monitor the inventory for medications and medical equipment and organize for resupplyInteract with patients and address their complaints
● Coordinate regular staff meetings and performance reviews
● Collaborate with Physicians to develop business strategies and patient services Practice Manager
Ascension St. Vincent’s-Fleming Island, FL
Primary Care
November 2021 to April 2023
● Practice Manager duties and responsibilities
● A Practice Manager performs many leadership, organization and decision-making tasks to maintain and grow the medical practice they work for
● . Their duties and responsibilities often include
● :Establish and implement effective workplace procedures
● Ensure policies and best practices are up to industry standards and government regulations
● Hire, train and monitor administrative stuff
● Organize patient records using electronic health records keeping
● Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
● Monitor the inventory for medications and medical equipment and organize for resupplyInteract with patients and address their complaints
● Coordinate regular staff meetings and performance reviews
● Collaborate with Physicians to develop business strategies and patient services Medical Secretary / Medical Assistant / Supervisor/Practice Manager Ascension St Vincent's Rheumatology
Jacksonville, FL
June 2017 to November 2021
Scheduling Infusions by coordinating appointments, Verifying patient insurance, and communication with patients, reducing scheduling errors
● .Teaching how to use Biological drugs
● prior authorization
● Surgeries procedure in the office assist with small office procedure
● Obtain authorizations and pre-certs via phone and computer
● Assist with pre and post-op appointment
● Provide patient education and phone triage
● Labs Order
● Patient financial assistant program
● Vital sign
● Filling and calling in RX
● Coding and Billing
Medical Secretary / Medical Assistant
Mayo Clinic Cancer Center @ St Vincent's Riverside Jacksonville, FL
October 2016 to June 2017
● Obtain authorizations and pre-certs via phone and computer
● Assist with pre and post-op appointments
● Provide patient education and phone triage
● Prior Authorization
● Order office supplies
Medical Secretary/ Medical Assistant / Surgery Scheduler St Vincent's Surgical Associates
Jacksonville, FL
October 2013 to October 2016
● Schedule surgeries with hospitals
● Surgeries procedure in the office assist with small office procedure
● Medical Assistant• Obtain authorizations and pre-certs via phone and computer
● Assist with pre and post-op appointments
● Provide patient education and phone triage
● Maintain daily financial logs and make bank deposits
● Coding and Billing
● Prior Authorization
● Ordering medical supplies
Medical Assistant / Surgery Scheduler / Supervisor 21st Century Surgical Associates
Jacksonville, FL
2010 to 2013
● Schedule surgeries with hospitals
● Surgeries procedure in the office
● Obtain authorizations and pre-certs via phone and computer
● Assist with pre and post-op appointments
● Provide patient education and phone triage
● Daily logs and Deposit
● Coding and Billing
● Ordering medical supplies
Education:
Bachelor's degree in Human Services
Rasmussen College-Florida - Ocala, FL
January 2020 to June 2021
Associate of science
Florida Community College - Jacksonville, FL
2002 to 2008
Certification Medical Assistant
Capps College - Mobile, AL 1998
Skills
● Scheduling
● Medical Records
● Billing / Writeoff
● EMR
● Insurance Verification
● Medical Terminology
● Receptionist
● eClinicalWorks
● Athenahealth
● Medical Billing
● Medical Office Experience
● Managed Care
● Experience Administering Injections
● Medical Coding
● Medical Scheduling
● ICD-10
● Clerical Experience
Awards:
Practice Management
Anchor Award 2024
November 2024
Excellence in Leadership Anchor Award 2024
Medical Assistant,Supervision, Patient Care Provision, Medical Records Management, Time Management, Teamwork and Practice Manager
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