Seeking remote job part time
Resume:
Nikola Duncan
Sweetwater, TX
*********@*****.***
• Result oriented and experienced sales and customer service professional with 20+years of experience in various roles, including sales, management, and customer service. Proficient in accounting, financial services, and management, with a strong analytical background. Skilled in customer service, communication, and problem solving. Proven ability to work effectively in a remote setting. Wanting to re-enter workforce after an early retirement.Computer literate. Authorized to work in the US for any employer
Work Experience
Owner
The Dawg Yard-Trent, TX
January 1974 to September 2024
Owner/ Trainer at The Dawg Yard, a Service Dog Academy for veterans and for the medically and psychologically disabled; along with a German Shepherd Rescue for owner-surrendered purebred Shepherds; German, Czech, and Dutch.
Advertising
Marketing
Community Involvement
Sales
Camp Host/GateAttendant/Volunteer
Hords Creek Lake-Coleman, TX
June 2018 to October 2020
Camp Host during recreation season
Customer Service
Greeting guests
Solving problems
Inspections of facilities
Answering phones
Taking reservations
Credit card and cash transactions
Sr. Retail Sales Consultant
AT&T Cingular-Las Vegas, NV
July 2007 to July 2015
Manager on Duty/Keyholder
CWA Local 9413 So. NV Chief Steward
Microsoft Windows Mobile Certified
Sales
Customer Service
Escalations
Branch Manager /Wholesale Lending
ICAP / Golden Bear-Las Vegas, NV
2004 to 2007
Corporate Underwriter
Nevada MERS Secretary
Customer Service to brokers & borrowers
Skills
• Loan Officer Experience
• Microsoft Windows (10+ years)
• Underwriting (10+ years)
• Banking (10+ years)
• Fair Housing Regulations (10+ years)
• Credit Analysis (10+ years)
• Account Management (10+ years)
• Tax Experience (10+ years)
• Risk Management (10+ years)
• Sales Management (10+ years)
• Management (10+ years)
• Financial Services (10+ years)
• Accounting (10+ years)
• Business Development (10+ years)
• Microsoft Outlook (10+ years)
• Financial Analysis (10+ years)
• Office Management (10+ years)
• Salesforce (10+ years)
• Research
• Business Analysis
• Customer service (10+ years)
• CRM Software
Assessments
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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