Customer Service Project Manager

CHRIS EKLOFE

**** * **** ***, *** Tan Valley, AZ 480-***-**** *******@*****.***

Skills Summary

Proficient with all Microsoft applications including Word, Outlook, Excel, Powerpoint, with the ability to navigate new programs/applications with very little training/education

Exceptional customer service

Excellent communication skills and presentation skills to customers and all stakeholders

Able to problem solve with little or no direct supervision using phone and computer as primary communication tools

Account management and financial reporting

Effective sales representative

Proven effective project manager with ability to lead team to accomplish established goals

Commercial Driver Class A; Endorsements: N (tank vehicles)

Education

Associate Degree in Business Administration 2011

American InterContinental University

Hoffman Estates, IL

Experience

Shamrock Materials Gilbert, AZ

Commercial Driver 2010-2023

*Supervise and train all new drivers on day-to-day activities and assist new trainees on Department of Transportation (DOT) policies/regulations and company procedures

*Prepare, receive and provide appropriate documentation for the pick-up and delivery of goods to ensure timely service.

*Utilize excellent communication and interpersonal skills with all levels of the organization, including drivers, customers and management.

*Data input via computer systems on job runs and totals, dollar amounts, etc

Heritage Trucking Mesa, AZ

Commercial Driver 2008-2010

*Ran daily scheduled deliveries assigned from management

*Responsible to train new employees on company policy and procedure

*Utilized Microsoft Excel and other programs to input data on daily work activity

Jade Grading Mesa, AZ

Field Supervisor 2004-2008

*Supervised and managed all daily activities of four grading crews of five men per crew

*Worked closely with building superintendents, which included builders such as Shea Homes, Toll Brothers Homes and DR Horton Homes

*Scheduled all project-based activities for each crew daily

*Worked closely with General contractors, owners, engineers and Inspectors

*Utilized phone services to communicate with employees on different job locations, coordinating scheduling with customers, etc.

*Use of computer systems (Excel spreadsheets) to compute payroll on my employees, as well as keeping track of their daily hours, locations, supply orders, etc.

Danone Water of North America Phoenix, AZ

Key Account Manager 2000-2004

*Responsible to oversee and manage major grocery store accounts in the AZ market to include Basha’s, Fry’s, Safeway and Albertson’s

*Supervised display activity and merchandising

*Conducted district manager sales calls

*Created and negotiated long term win/win business relationships

*Created and delivered creative customer presentations to achieve expanding opportunities

*Sought, created and developed new business opportunities to build brand consumption

*Developed and executed effective account specific marketing programs

Sysco Food Service Phoenix, AZ

Marketing Associate 1996-2000

*Provided second-to-none customer service, implementing knowledgeable marketing and sales techniques throughout a large geographic area of Northern Arizona

*Assisted restaurant managers in the design of menus. Personally suggested formatting changes to help visually draw in the restaurant patron

*Assisted restaurant managers with calculation of competitive pricing upon cost factors. This strategy was completed to help lower the bottom line of the food cost of each restaurant.

*Prepared and presented financial reports to company stakeholders

*Complied with all state regulations on food service

*Data entry on food sales utilizing excel and other applications on a daily and/or weekly basis without assistance

Military Service USMC Base Camp Pendleton, CA

USMC Primary Marksmanship Instructor (PMI) 1985-1990

*Supervised 20 Marine Corp personnel weekly on the rifle and pistol range

*Prepared lesson plans and presented briefings to Marines of various ranks

*Instructed and assisted Marine “expert” candidates in the process of qualifying with the USMC service rifle and pistol

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