Technical Support Salesforce Developer

BINDUSHREE RAVIKUMAR

GREEN CARD HOLDER, TENNESSEE, USA 901-***-****

DETAILS

Green Card Holder,

Tennessee, USA

901-***-****

*****.****@*****.***

SKILLS

Salesforce (Lightning, DX)

SOQL & SOSL querying

CI/CD for Salesforce

Deployment

Business Intelligence (Tableau)

Programming Languages

(Java, Apex)

Web Technologies (HTML,

CSS, JavaScript)

PROFILE

Driven Salesforce professional with expertise in Administration and Development. Proven ability to optimize business processes and enhance system performance through custom solutions. Seeking a challenging role to leverage expertise and contribute to organizational success.

Salesforce Expertise

· Administration: User Management, Security, Automation, Reporting

& Dashboards (Sales & Service Clouds)

· Development: Apex, Lightning Web Components, Integrations.

· SOQL & SOSL querying, CI/CD for deployment

Certifications

· Salesforce Certified Administrator

· Salesforce Platform Developer I

Training

SaaSguru Salesforce Developer Bootcamp (May 2022)

· Completed comprehensive training program in Apex programming, Lightning Components development, Salesforce data modeling & integration, and Salesforce certification preparation.

· Developed a capstone project for an Industrial Automation Limited sales team using Validation rules, formulas, flows, reports, dashboards, Apex triggers, and Lightning Web Components.

Clicked May 2023-2024(Present)

. Data Analysis as a Salesforce Administrator, Data loader.

.Shadow session-Low code, No code solutions Vs SQL as a Data Analyst EMPLOYMENT HISTORY

CRM Project Support - Salesforce Developer at Bioclinica Pvt India Ltd, Bengaluru January 2017 — March 2022

● Implemented & maintained Apex code, Lightning components

● Delivered user training & ongoing support

● Administered & configured Salesforce for best practices Senior Associate Analyst at Tech Mahindra India Ltd., Bengaluru May 2014 — May 2017

● Provided technical support using ServiceNow

● Created insightful reports & dashboards with Tableau Senior Technical Support Officer at Convergys India Pvt Ltd, Bengaluru January 2012 — May 2014

● Provided technical support for Microsoft products. EDUCATION

Bachelor of Engineering in Computer Science,,

Bengaluru,India.

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