It Support Customer Service

Abdoul Sanagre

New York, New York 929-***-**** Abdoulsangare LinkedIn

Currently enrolled in a rigorous IT Support program to obtain the Google IT Support Professional Certificate. Bilingual communicator with a strong foundation in technical support and a passion for customer service. Proven ability to troubleshoot and resolve issues efficiently, ensuring smooth operations and high customer satisfaction. Skilled in managing security and technical systems with attention to detail and reliability

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing Systems • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Networking • Windows • Linux • DNS • System Administration • Adaptability • Problem-solving • Teamwork • Time Management

EDUCATION, CERTIFICATES, & CERTIFICATIONS

• Google IT Support Professional Certificate

Expected November 2024

• Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security. Coursework comparable to CompTIA A+ certification.

• Associate Degree in Business Management

Monroe College, New York, NY

Graduated January 2024

• High School Diploma

Manhattan Comprehensive Night and Day High School, New York, NY

Graduated July 2017

RELEVANT EXPERIENCE

Security Officer

Johnson Security Bureau New York, NY

2022 - 2024

• Conducted site surveillance and maintained secure environments for clients, significantly reducing safety incidents by 20%.

• Responded to emergencies and managed security procedures, ensuring safety and compliance across client properties.

• Worked closely with team members to ensure consistent, reliable coverage and support for high-traffic areas.

Security Guard

Allied Security New York, NY

2021 - 2022

• Secured client premises by monitoring access points, assisting visitors, and handling conflict situations professionally.

• Acknowledged for excellent attendance and reliability, resulting in trusted assignments in critical security roles.

Security Guard

Brosman Security New York, NY

2019 - 2021

• Oversaw security and safety protocols at various client sites, managing incidents with a calm, methodical approach.

• Fostered positive relationships with clients through dependable and attentive service.

ADDITIONAL EXPERIENCE

Volunteer Youth Soccer Coach

South Bronx United Bronx, NY

Part-time Volunteer

• Led and mentored youth soccer teams, promoting teamwork, discipline, and leadership within the community.

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