Program Manager Scrum Master

RUSSELL B. RIEHL, PMP, CBIP, CSM, SAFe, AI Focus

*.*****@***.*** 703-***-**** Lake Frederick, VA 33630

PROFESSIONAL SUMMARY

Seasoned Program Manager with 17 years of IT experience specializing in federal government digital transformation. Demonstrated success leading large-scale programs, managing cross-functional teams of 150+ members, and implementing enterprise-wide technology solutions. Active PMP holder with deep expertise in DevSecOps, Agile methodologies, and data management.

AI & Innovation Leadership

Strategic AI Implementation

Mr. Riehl brings extensive experience in emerging technologies and digital transformation, with a focused understanding of AI integration in government systems. Currently leading enterprise-wide programs at DHS USCIS, he has demonstrated success in implementing innovative solutions that enhance operational efficiency and stakeholder value.

Technology Vision

Proven track record of evaluating and implementing cutting-edge technologies within federal environments

Experience in transforming traditional processes through automation and intelligent systems

Strong background in data governance and analytics, providing foundation for AI implementation

Value Proposition

Combines deep federal agency experience with forward-thinking technology leadership to:

Drive operational efficiency through AI-enabled solutions

Transform government service delivery through innovative technology

Leverage data-driven insights for strategic decision-making

PROFESSIONAL EXPERIENCE

DHS USCIS Verification, A Squared Group

Product Lead / Senior Program Manager (04/2023 - Present)

Directing enterprise-wide EVerify SSA TNC Automated Response program, overseeing 150+ team members across DevSecOps, development, and operations. Managing AWS-hosted systems ensuring continuous availability for stakeholders. Implementing SAFe framework to deliver quarterly program increments while maintaining operational excellence and stakeholder alignment.

DHS ICE OCIO, Citizant

Program Manager / Senior Scrum Master (06/2020 - 04/2023)

Led Data Governance Center implementation utilizing Collibra DGC platform. Successfully executed enterprise-wide AWS to DHS Collibra Cloud migration. Established comprehensive data governance frameworks and policies across multiple stakeholder groups.

US Courts Administrative Office, GDIT

Program Manager / Senior Scrum Master (04/2019 - 06/2020)

Managed development of next-generation case management systems for 13 Appellate courts. Led agile teams delivering mobile applications for judges and attorneys. Coordinated cross-team dependencies through SAFe implementation.

DOT/FHWA, Sevatec

Senior Program Manager (08/2017 - 04/2019)

Transformed organization from traditional SDLC to Agile methodology. Led SharePoint implementation and website development initiatives. Managed 14-member agile team, coordinating with 22 stakeholders across organizational levels.

EDUCATION & CERTIFICATIONS

Bachelor of Computer Science, University of New Brunswick

Project Management Professional (PMP)

SAFe Agilist 4.5

Certified ScrumMaster (CSM)

Certified Business Intelligence Professional (CBIP)

DevOps Engineering Certification

TECHNICAL EXPERTISE

Program Management: Agile/SAFe, Risk Management, Stakeholder Engagement

Technologies: AWS, DevSecOps, CI/CD, Cloud Infrastructure

Tools: JIRA, Confluence, SharePoint, MS Project

Security: Federal security requirements and clearances

ADDITIONAL SKILLS

Customer First: Servant Leader with business value stream deliverable focus

Team/Stakeholder Builder: high Emotional Quotient (EQ) with the ability to perceive, understand, manage, and handle emotions effectively in myselve and others

Artificial Intelligence (AI): enthusit and researcher of AI prompting

Cloud Platforms: AWS, Azure DevOps

Development: Java, Groovy, API Development

Data Management: Collibra DGC, Business Intelligence

Methodologies: SAFe, Scrum, DevSecOps

Tools: Business Objects, Tableau, Power BI

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