Customer Support Administrative

Cynthia LeVesque

Address: **** **** ******, *********, ** 92507 Cell: 951-***-**** Email:

**************@*****.***

CAREER PROFILE

Versatile and highly organized professional with over 25 years of experience in research, laboratory management, and administrative support within academic, government, and private sectors. Demonstrates excellent administrative, communication, and organizational skills, ensuring efficient operations and supporting team needs. Skilled in managing schedules, prioritizing tasks, handling customer inquiries, and coordinating projects to support management goals.

• Strong organizational skills with proven multitasking abilities

• Exceptional communication and customer support experience

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)

• Experienced in scheduling, coordinating meetings, and calendar management

• Knowledge of data management, report preparation, and quality control

• Ability to maintain confidentiality and handle sensitive information Core competencies include demonstrated ability to manage effectively, maintain focus and consistency, stay well-organized, and remain calm and level-headed under pressure. Skilled in building relationships, maintaining a customer-focused approach, identifying opportunities, and prioritizing tasks. Capable of working independently or collaboratively in a collegial, fast-paced environment. Proven experience in an administrative or clerical role. Strong project coordination skills with the ability to manage multiple tasks simultaneously. Detail-oriented with strong organizational skills to maintain accurate records and files. A proactive attitude towards problem- solving and improving processes.

PROFESSIONAL EXPERIENCE

Pristine Analytics, a subsidiary of MOTA - Riverside, CA June 2021 to Present Pristine Analytics delivers advanced merchandising optimization services for the retail and Consumer Packaged Goods (CPG) industries, utilizing AI-driven tools for consumer behavior analysis, price optimization, personalization

Consultant (6/21 to Present)

• Established and managed laboratory partnerships, organizing resources and overseeing team operations to support company initiatives

• Selected and coordinated necessary equipment and supplies, maintaining organized systems and effective vendor communication.

• Conducted staff training to uphold high standards in operations, ensuring a cohesive and knowledgeable team.

Caligreen Laboratory - North Hollywood, CA March 2019 to October 2020 Leading provider of testing services, ensuring product safety, quality, and regulatory compliance, while supporting producers and manufacturers in protecting public health and enhancing consumer confidence.

Laboratory Director (3/19 to 10/20)

• Organized laboratory operations and managed essential records, ensuring regulatory compliance and efficient workflow.

• Conducted staff recruitment, training, and management, building a skilled team that adhered to protocol standards.

• Streamlined processes using Laboratory Information Management System (LIMS) and provided support for ISO accreditation.

California Citrus Research Board Jerry Dimitman Riverside, CA April 2009 to March 2017 The lab plays a vital administrative role in supporting California’s citrus industry by coordinating efforts to detect and manage citrus diseases. It provides essential data to guide regulatory actions, ensuring the health and sustainability of citrus groves. Laboratory Director (4/09 to 3/17)

• Established protocols and managed budgets up to $1,000,000, ensuring efficient resource allocation and regulatory compliance.

• Coordinated with team members, industry stakeholders, and regulatory agencies, producing formal reports and supporting ongoing projects.

• Supervised laboratory staff, organized schedules, and provided team support, optimizing productivity and adherence to deadlines.

California Dept of Food & Agriculture -Pierce’s Disease April 2007 to March 2009 A government program focused on stopping Pierce's Disease, which threatens California's $57.6 billion grape and wine industry

Agricultural Technologist (4/07 to 3/09)

• Organized lab operations, maintained computer systems, and managed essential data and reporting forms to support research initiatives.

• Assisted with proposal preparation and data management, demonstrating strong organizational and multitasking skills.

• Collaborated with UC Riverside and supported pest control projects, maintaining effective team communication and coordination.

EDUCATION

University of California-Riverside - Riverside, CA- Bachelor's in Biology- Microbiology and Biochemistry

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