Customer Service Administrative Support
Resume:
EMPLOYMENT HISTORY
Customer Experience Specialist, Optimax Eyewear, College Park, GA NOV 2016 - JAN 2020
Apprentice Optician, US Vision, Luxottica, Morrow, GA EDUCATION
2022
Masters of Science in Public Administration, Strayer University, Atlanta, GA 2019
Bachelor of Science in Business Administration, Strayer University, Atlanta, GA SKILLS
Customer Service Medical Record Maintenance
HIPAA Compliance Insurance Verifications
Administrative Support Detail Oriented
Microsoft Office Suite Patient Scheduling
Project Management Record Keeping
Atlanta, US, 30301
**********@*****.***
SHERRY JOHNSON
MEDICAL ADMINSTRATION
PROFESSIONAL SUMMARY
Medical Administration expert with over 7 years of experience in customer service and administrative support within the healthcare industry. Excels in insurance verifications and HIPAA compliance, utilizing strong organizational skills to enhance operational efficiency and improve patient experiences. Proficient in leveraging innovative technology and effective communication to deliver exceptional service and streamline processes. Provided personalized eyewear consultations to over 50 customers weekly, ensuring accurate prescriptions and style preferences were met, contributing to a 15% increase in repeat business. Managed daily inventory updates and reconciled stock discrepancies, reducing inventory errors by 10% over six months. Processed customer payments and insurance claims efficiently, maintaining a 98% accuracy rate in data entry while adhering to HIPAA compliance standards.
Trained new employees on customer service protocols and product knowledge, enhancing team performance and customer satisfaction.
Resolved customer complaints and service issues promptly, achieving a 95% satisfaction rate in post-purchase feedback surveys. Coordinated with optometrists to schedule appointments and streamline patient flow, reducing wait times by 20% during peak hours.
Delivered technical support to customers by assessing needs and recommending appropriate lenses and frames, ensuring optimal vision correction and customer satisfaction.
Conducted minor repairs and replacements for damaged or defective eyewear, restoring functionality and extending product life. Assisted in performing eye examinations and facilitated corrective eyewear orders, ensuring timely and precise delivery of lenses and glasses to meet patient needs.
Managed insurance documentation and payment preparation, streamlined inventory orders, and tracked shipments, maintaining a 95% order accuracy rate.
Organized and maintained a visually appealing optical display daily, optimizing sales opportunities through strategic product placement of eyeglasses, sunglasses, and accessories. Provided expert guidance to customers in selecting lenses and frames, tailoring recommendations to individual prescriptions and style preferences for enhanced customer satisfaction.
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