Scrum Master Agile Coach

Summary

Proven, seasoned, results oriented leader, Agile Coach, Product Coach and Portfolio / Program / Project Manager with deep experience in both Agile and waterfall, a positive attitude, strong analytical and communication skills, SAFe Program Consultant (SPC), SAFe Release Train Engineer (RTE), SAFe Agilist (SA), SAFe Practitioner (SP), Certified Scrum Master (CSM), Scrum Developer Certified (SDC), Project Management Professional (PMP), founding member and past Board Member of AgileIndy Users Group, Past President and Board Member of PMI Central Indiana Chapter.

Agile/PM Software: Jira, Jira Align, Portfolio, Confluence, CA Agile Central (Rally), MS Project Server, MS Project, Clarizen, Clarity, Rational Team Concert, PlanIT, Primavera, Platinum, WebTime, Project Workbench, Team Workbench

Frameworks/

Methodologies: Scaled Agile Framework (SAFe), Scrum At Scale, Agile, Scrum, Kanban, PMBOK, Six Sigma Green Belt (SSGB)

Work History

Cognizant Plano, TX

Associate Director / Principal Agilist March 2021 – Current

Responsibilities:

•Client: Cigna Healthcare

•Coached Agile Release Train (ART) and teams through maturing Agile practices using the Scrum and SAFe frameworks

•Coached Release Train Engineer with focus on PI Planning and Business Value Metrics

•Collaborated with client team in configuring Jira to support the SAFe framework and metrics

•Client: Northern Trust

•Agile Coach and Scrum Master for two teams maintaining and enhancing the customer portal

•Coached Agile teams through maturing Agile practices using the Scrum and Kanban frameworks

•Collaborated with client team in configuring Jira to provide metrics

•Client: SAG – AFTRA

•Coached organization and 12+ teams through Agile transformation using the Scrum, Kanban and SAFe frameworks

•Provided Agile and SAFe training to Scrum teams Product Owners and Release Train Engineers

•Collaborated with client team in configuring Jira and setup standards for SAFe framework

Technical Details:

•Enterprise Jira, Jira Align, Confluence, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS PowerPoint

Randstad Technologies / Client: Bank of America Plano, TX

Agile Coach May 2019 – February 2021

Responsibilities:

•Coached organization and teams through Agile transformation using the Scrum, Kanban and SAFe frameworks

•Part of a team of Agile Coaches launching 30+ Agile teams and migration from CA Agile Central (Rally) to Jira and Portfolio

•Collaborated with the Enterprise Agile Coaches supporting the Jira migration to setup standards for SAFe framework

Technical Details:

•Jira, Portfolio, CA Agile Central (Rally), Confluence, MS SharePoint, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

Improving / Client: Toyota Motors North America Plano, TX

Agile Coach August 2018 – April 2019

Responsibilities:

•Coached organization and teams through Agile transformation using the Scrum, Kanban and Scrum At Scale frameworks

•Part of a team of Agile Coaches launching 240+ Agile teams and adoption of Jira and Portfolio

•Collaborated with the IS PMO Agile Practice and Agile Coaching team to mature global IS agility and business agility

Technical Details:

•Jira, Portfolio, Confluence, MS SharePoint, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

Princeton Information / Client: Fidelity Investments Southlake, TX

Agile Coach June 2018 – August 2018

Responsibilities:

•Coached organization and teams through Agile transformation using the Spotify Model, Scrum At Scale, Scrum and Kanban frameworks

•Launched 100+ Agile teams and adoption of Jira as part of a team of Agile Coaches

•Collaborated with the IS PMO Agile Practice and coaching team to mature global IS agility and business agility

Technical Details:

•Jira, Confluence, MS SharePoint, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

Improving / Client: Intuit Plano, TX

Agile Coach May 2018 – June 2018

Responsibilities:

•Coached organization and teams through Agile transformation using the Scrum and Kanban frameworks

•Part of a team of Agile Coaches Agile teams and adoption of Jira

•Worked closely with leadership and coaching team to mature both IS and business agility

Technical Details:

•Jira, Confluence, MS SharePoint, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

Eliassen Group / Client: AT&T Dallas, TX

Enterprise Agile Coach January 2018 – April 2018

Responsibilities:

•Coached organization through Agile transformation using the SAFe, Scrum and Kanban frameworks

•Coached RTE’s through setting up ARTs and preparing for PI Planning

•Lead a team of Agile Program Coaches through the launch of 4 successful Agile Release Trains (ART’s) and adoption of AgileCraft (Jira Align)

•Worked closely with the Agile CoE in maturing Agile Coaches

Technical Details:

•Jira Align (AgileCraft), Confluence, Scaled Agile Framework (SAFe), MS SharePoint, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

Pinpoint IT Services, LLC / Client: Anthem, Inc. Virginia Beach, VA

Agile Coach October 2016 – December 2017

Responsibilities:

•Coached organization through Agile transformation using SAFe, Scrum and Kanban through collaboration with Agile CoE and other Agile Coaches

•Coached RTE’s and management through launching multiple Agile Release Trains (ART’s)

•Coached both Scrum and Kanban development teams through SAFe transformation

Technical Details:

•Jira, Confluence, MS SharePoint, MS Windows, MS Office 2013, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

Marko Enterprises, LLC Indianapolis, IN

Agile Coach June 2014 – October 2016

Responsibilities:

•Client: Indiana Farm Bureau Insurance

•Coached IT organization on Agile and Scrum concepts through collaboration with other teams and IT management

•Collaborated with other Scrum teams and management to implement concepts for scaling Agile

•As Scrum Master, coached MS Dynamics CRM development team which integrated CRM with other systems and provided additional custom functionality using Scrum

•Client: Stonegate Mortgage

•Coached IT organization on Agile best practices through collaboration with all IT management

•Collaborated with other Scrum teams and management to implement concepts for scaling Agile

•Coached Scrum development team which implemented a new workflow product for loan underwriting using Scrum

•Client: Angie’s List

•Collaborated with other Agile Coaches to implement Agile/Scrum practice for the entire IT organization

•Coached Scrum development team towards enhancing a web based product with new functionality

•Client: ADESA Corporation

•Lead program to build automotive auction and get all aspects of the auction operational, including construction, IT, purchasing, hiring and training using an Agile approach

•Working with all areas in the company, developed a repeatable process for incorporating acquisitions into the standard processes and workflows

•Client: Computer Science Corporation

•Managed IT portions of project to convert client’s insurance policies to proprietary systems for policy administration, servicing and claims processing

•Trained project team on IT development and project management processes

•Client: Community Health Network

•Setup Agile Project Management Organization (PMO) for hospital with portfolio of 80 plus projects

•Conducted meetings with steering committee to prioritize and determine next steps for portfolio backlog

Technical Details:

•Jira, Confluence, Clarizen, Trello, TFS, MS Dynamics CRM, MS Project Server, MS SharePoint, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint, Lotus Notes

Fuzion Analytics /

Senior Health Insurance Company of Pennsylvania Carmel, IN

PMO Manager / Agile Coach September 2013 – June 2014

Responsibilities:

•Setup, managed and staffed enterprise Project Management Organization (PMO)

•Managed enterprise portfolio of 100 plus projects using both Agile and traditional approach

•Provided leadership and direction for overall company strategy as part of management team

•Provided project status and metrics to executive level management

•Setup and managed Agile/Scrum practice

•Provided guidance to Agile Coaches, Scrum Masters and Agile/Scrum teams

•Managed and staffed enterprise Business Analysis and Quality Assurance practices

•Managed and staffed Scrum Master and Agile Coach roles

Technical Details:

•Jira, Confluence, MS Project Server, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

First Advantage Fishers, IN

Senior Project Manager / Agile Coach December 2012 – September 2013

Responsibilities:

•Managed program of 30 plus projects for corporate rebranding effort with a $5M budget

•Managed overall schedule for product roadmap application development projects for employment background screening systems for team of 50 people

•Reported project status and metrics to executive level management

•Provided coaching to Scrum Master and Agile/Scrum development team

Technical Details:

•Jira, Confluence, GreenHopper, MS Project, MS Windows, MS Office, MS Word, MS Outlook, MS Excel, MS Visio, MS PowerPoint

Princeton Information / Client: Sallie Mae Fishers, IN

Senior Program Manager / Agile Coach July 2012 – December 2012

Responsibilities:

•Coached Scrum teams on Agile/iterative delivery approach

•Managed project program of 30 plus projects with a $10M budget

•Managed overall schedule for large application development project for student loan system for team of 150 people

•Provided project status and metrics to executive level management

Technical Details:

•MS Project, Clarity, MS Windows, MS Office, MS Word, MS Outlook, MS Excel. MS Visio, MS PowerPoint

Haverstick Consulting /

Client: Indiana Department of Workforce Development Indianapolis, IN

Project Manager / Agile Coach March 2012 – July 2012

Responsibilities:

•Provided guidance on Agile and project management best practices to project team

•Managed schedule for large Java application development project for unemployment system for team of 50 consultants

•Reported project status and metrics to executive level management

•Coached Scrum Master and Scrum development teams on Scrum and Scrum ceremonies

Technical Details:

•MS Project, Rational ClearCase, Rational ClearQuest, Java, MS Windows, MS Office, MS Word, MS Outlook, MS Excel

Allegient Consulting Indianapolis, IN

Senior Consultant / Agile Coach October 2010 – January 2012

Responsibilities:

•Actively involved in maturing company Agile and project management practice

•As part management team, contributed towards client proposals and statements of work and provided guidance to other consultants

•Managed internal company projects for company SharePoint repository and Microsoft certification process

•Client: Liberty Mutual

•Coached client in maturing Agile and project management practice

•Performed Project Manager/Scrum Master role for application development projects in personal lines program for auto/home insurance

•Client: Allison Transmission

•Managed project schedule and team for Java application sustainment team for over 20 applications in manufacturing

•Managed release schedule and Java sustainment team of 20 developers and analysts for large insurance applications

Technical Details:

•Rational Team Concert (RTC), MS Project, PlanIT, Java, .NET, MS SharePoint, MS Dynamics CRM, Mainframe COBOL, DB2, IMS, JCL, MS Windows, MS Office, MS Word, MS Outlook, MS Excel

Indiana University Health (formerly Clarian Health) Indianapolis, IN

Project Manager / Agile Coach September 2009 – October 2010

Responsibilities:

•Coached organization on Agile and Scrum and project management practices

•Managed project schedule and team for up to 4 concurrent systems projects including project management methodology enhancements, application development/upgrades, infrastructure, databases, Identity Management security, and reporting

•Conducted planning sessions, and worked closely with project teams to create/update project schedule, manage resources, manage budget, and report project status

Technical Details:

•Cerner, Lawson, Courion, Touchworks, Cognos, MS Project, MS Windows, MS Office 2007, MS Word, MS Outlook, MS Access, MS Excel, Visio, WBS ChartPro, Oracle 11i, DB2, IMS

Blackwell Consulting Services /

Client: State Farm Insurance Company (Fortune 500) Bloomington, IL

Agile Coach / Project Management Consultant October 2004 – September 2009

Agile Coach Responsibilities:

•Performed key role tracking and implementing Agile transformation for entire enterprise

•Collaborated with other Agile Coaches in developing Agile/Scrum framework for Systems Technology Program

•Coached new Scrum Masters and Scrum development teams

•Performed Scrum Master role on multiple Scrum teams

Project Management Responsibilities:

•Provided program level management of projects and resources ensuring successful implementation of projects

•Coordinated effort between Project Office and process group to enhance PMBOK based project management methodology/practice for entire enterprise

•Managed program and project schedule and teams for up to 7 concurrent systems projects and over 200+ people including project management methodology enhancements, Agile/Scrum rollout to enterprise, systems process updates, application development, infrastructure, databases, security, wireless devices, processes, and research/implementation of the future Microsoft environment

Technical Details:

•Primavera, MS Project, MS Windows (Vista, Server 2008, XP), MS Office 2007, MS Word, MS Outlook, MS Access, MS Excel, Visio, WBS ChartPro, Oracle 11i, DB2, IMS

Relevant Technical Experience

Other Software: Confluence, Rational ClearCase, Rational ClearQuest, MS SharePoint, MS Dynamics CRM, MS Word, MS Outlook, MS Excel, MS Access, MS PowerPoint, MS Visio, Cognos, Cerner, Lawson, Courion, Touchworks, Oracle11i, Oracle8i, ColdFusion, WebSphere, Expeditor, TSO, ROSCOE, ISPF, DB2, IMS, IDMS, ADSO, IDD, DMLO, OLQ, Syncsort, Comparex, CICS PLAYBACK, Lotus Notes, Crystal Reports, RUMBA VB.NET, ASP.NET, VC++, HTML, XML, MS SQLServer, MS COM objects

Languages: Java, .NET, COBOL MVS, COBOL II, COBOL, CICS, SAS, JCL, QUIKJOB, CULPRIT, FORTRAN

Operating Systems: MS Windows, VM, MVS, UNIX

Hardware: Various PCs, Client-Server platforms and Mainframe

Education and Certifications

B. S. Computer Technology (Computer Information Systems)

Purdue University - West Lafayette, Indiana

SAFe Program Consultant, SPC (since March 2018)

SAFe Release Train Engineer, RTE (since April 2023)

SAFe Agilist, SA (since October 2017)

SAFe Practitioner, SP (since October 2017)

Scrum Alliance Certified ScrumMaster, CSM (since May 2007)

SCRUMstudy Scrum Developer Certified, SDC (since May 2016)

PMI Project Management Professional, PMP (since September 2005)

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