Customer Service Project Management
Resume:
BOBBY J. HOUSEWEART
Fort Worth, TX 76131
Phone: 210-***-****
e-mail: ***********@*****.***
SKILLS
Fuel Compliance Inspection and Investigation: 15+ years USAF & American Airlines fuels compliance investigation and inspections. Twenty years USAF fuel operations to include receiving, storing, aircraft servicing, inventory control, and laboratory operations. Project Management: experience in USAF and private industry working numerous projects. Communication: Over twenty years of customer service and conflict resolution. Proficient in Microsoft Office applications. Emergency response experience in military wartime exercises, and civilian hurricane response. Experience in government contract activities.
OBJECTIVE
Recent commercial airline Fuel Engineering analyst, and primarily, long-time fuel / petroleum specialist, previously, Fuels Subject Matter Expert supporting AFCEC/CFSD, Mission Petroleum Carriers, Inc. manager, former Valero Corp. / CST Brands convenience store petroleum analyst, and U.S. Air Force (retired) fuels specialist, and Pacific Air Forces Fuels Inspector General with years of experience in all facets of petroleum operations, with emphasis in quality control, environmental and regulatory compliance, seeking a long-term career position in the fuels/petroleum, environmental, or safety management industry.
MARCH 2022 – DECEMBER 2023
Fuel Engineering Analyst - American Airlines (contractor for Airworthiness Solutions)
Assist Fuel Engineers with internal and external compliance findings, station investigations, and data gathering/processing. Perform investigations, project management, data processing, and communication functions for a very dynamic work environment. Oversee FAA-directed compliance initiatives; investigate, direct, and reply to FAA findings relative to fueling facilities and operations. Ensure full compliance with JIG, ATA 103, and AA governing documentation. Coordinate activities with principal engineer and report to the Sr. Manager within Engineering Services.
OCTOBER 2021-DECEMBER 2021
Sales Consultant - Sears / TransformCo Home Improvement Services
Presents Transformco products and features while complying with required style, size, and price criteria; adheres to Transformco selling process so it reflects the needs of the consumer.
APRIL 2019- NOVEMBER 2020
Fuels Subject Matter Expert supporting AFCEC/CFSD - Encore Support Systems, LP
Conducted design reviews and make recommendations as to corrective action or approval. Perform technical reviews of RFIs (potential changes, differing site conditions, etc.) Provided technical reviews of AE and construction submittals. Provided expert analysis and advice to Government Project Managers and stakeholders regarding AE and construction contractor deliverables to ensure compliance with DoD and industry standards, to include recommendation for approval or disapproval by the Government (e.g. designs, work plans, work classification, schedules, cost estimates, contractor’s approach/methods, contractor proposals, to include effectiveness and efficiency of technical approach and analysis of proposed work/activity productivity) in their respective discipline/area of expertise.
OCTOBER 2017 – MAY 2018
Manager, Fuel Supply & Customer Service - Mission Petroleum Carriers, Inc.
Manage and troubleshoot product supply availability for dispatchers, drivers, and customers; resolve customer issues pertaining to service, rates, claims, etc.; analyze freight rates and recommend business approvals; cover terminal manager positions, as needed; spot-check delivery procedures; develop customer relations and guidelines.
FEBRUARY 2002 – SEPTEMBER 2017
Retail Fuel Inventory & Compliance Analyst - Valero Energy Corporation / CST Brands LLC
Analyze and track data and prepare reports relating to management of fuel deliveries to all company operated retail units (1040 locations / 9 states) to ensure optimum inventory levels are maintained and fuel compliance with regulatory standards. Respond to after-hours inquiries concerning fuel delivery issues. Prepare and transmit Carrier Managed Inventory Program performance reports. Investigate and submit reports for all fuel delivery service and accountability problems including after-hours response. Track and address terminal and supply problems and prepare reports for management. Model individual station inventory for RVP and ethanol compliance periods. Accumulate all expenses for carrier invoices and reports on payment status from carriers for delivery errors and shortages.
MAY 98 - OCTOBER 01
Superintendent (Director) – Fuels Compliance & Environmental, Hickam Air Force Base, Hawaii
Responsible for the safety, environmental, and regulatory compliance aspects of all fuels operations for the USAF at the 15th Air Base Wing. Supervise operation of the fuels laboratory. Program manager / trainer for tank custodians, ensuring inventory control and environmental compliance for aboveground and underground fuel storage tanks. Fuels representative for the 15th Wing’s Environmental Inspection Team.
JULY 95 – MAY 98
Chief, Fuels Inspections, HQ Pacific Air Forces Inspector General, Hickam Air Force Base, Hawaii
Inspect/evaluate USAF fuels regulatory and environmental compliance and combat capability for the Western Pacific region. Author findings reports and brief commanders of strengths and shortfalls. Initiate and recommend policy changes to Headquarters staff agencies. Extensive travel responsibilities for assessment of over 20 US Air Force and Air National Guard locations throughout Alaska, Hawaii, Guam, Korea, and Japan.
JULY 93 – JULY 95
Superintendent (Director) – Fuels Quality Control & Inspections, Kadena Air Base, Japan
Evaluate safety, environmental, and regulatory aspects of all fuels operations for the 18th Wing. Supervise 5-7 personnel within the quality control and fuels laboratory function. Oversee fuels quality tests for AEL water, particulate, flash point, conductivity and icing inhibitor additive. Evaluate combat capability for the wing. Inspector and consultant for petroleum environmental compliance.
NOVEMBER 91 – JULY 93
Noncommissioned Officer in Charge (Manager), Fuels Hydrants, Kadena Air Base, Japan
Responsible for the general maintenance, inspection, and operation of 4 pumphouse and 2 hot refuel operations. Supervised up to 10 individuals. Designed and consulted in the development and construction of a new $300K hot refueling operation.
JULY 90 – JULY 91
Noncommissioned Officer in Charge (Manager), Fuels Control Center, Davis Monthan Air Force Base, Arizona
Plan, schedule, and coordinate all requests for fuel support. Control operation of all equipment operators and assets. Supervise up to 10 individuals. Assist in the development of procedures necessary for accomplishment of wartime and contingency operations.
JANUARY 89 – JULY 90
Noncommissioned Officer in Charge (Manager), Fuels Distribution, Davis Monthan Air Force Base, Arizona
Supervise up to 15 personnel in support of nighttime fuels operations. Manage and control personnel, equipment, and assets. Program and direct personnel and equipment changes. Establish and conduct on-the-job training programs and recommend personnel for formal training.
JANUARY 82 – JANUARY 89
Chief Fuels Accountant (Supervisor), Davis Monthan Air Force Base, Arizona
Assemble, audit, and inventory reconciliation of all fuels transactions. Forecast requirements and process requisition and receipt documentation. Develop and submit required reports to higher headquarters. Maintain accurate fuel records. Supervise 5-7 personnel.
EDUCATION
MARCH 90
Bachelor of Science in Business Administration (GPA 3.6)
University of Phoenix, Tucson, AZ
SEPTEMBER 89
Associate Degree in Fuels Distribution
Community College of the Air Force
JANUARY 95
Senior Noncommissioned Officer Academy (Correspondence)
Air University, Maxwell Air Force Base, AL
SEPTEMBER 90
Tactical Air Command Noncommissioned Officer Academy (Bergstrom Air Force Base, TX)
Distinguished Graduate
MARCH 86
Noncommissioned Officers Leadership School (Davis Monthan Air Force Base, AZ)
Honor Graduate
SEPTEMBER 84
Noncommissioned Officers Preparatory Course (Davis Monthan Air Force Base, AZ)
Honor Graduate
OTHER TRAINING
MAY 18
Construction Quality Management for Contractors
NOVEMBER 97
Introduction to Logistics - Defense Acquisition Institute - Wright-Patterson Air Force Base, OH
AUGUST 96
Fuels Quality Control Course (Fuel laboratory) - Sheppard Air Force Base, TX
SEPTEMBER 95
DoD Fundamentals of System Acquisition Management Course
Defense Acquisition University, Hickam Air Force Base, HI
APRIL 91
Petroleum Logistics Management Course - Chanute Air Force Base, IL
MAY 87
Air Transportable Hydrant Refueling System - MacDill Air Force Base, FL
NOVEMBER 82
Fuels Accounting (UNIVAC 1050) - Chanute Air Force Base, IL
JANUARY 82
Fuels Specialist Course (Honor Graduate) - Chanute Air Force Base, IL
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