Supply Chain Solutions

Catherine M. Morton, Licensed Customs Broker

**** ****** ***** ****. ** #336, Boca Raton, FL 33487 ~ *******@*****.*** ~ ph: 813-***-****

Florida Area Manager

UPS Supply Chain Solutions, Miami, Orlando, Tampa, Ft. Myers, Jacksonville, Palm Beach, Fort Lauderdale, Pensacola and recently covering the Carolinas from November 2021 until November 2024. Managing International Gateway operations exporting to all LATAM and Global countries, Importing Globally from all Countries; Managing truck hub, servicing North American Freight stations stations; Managing local P&D operations for Domestic and International Air Freight. Managing Compliance Audits. Obtained IATA CEIV Pharma Certification; Hiring in Florida locations.

Area Freight Supervisor

UPS Supply Chain Solutions, Charleston, Columbia and Greenville May 2019 to November 2021, SC; Managed Air freight operations; Conducted training and compliance reviews with the UPS Air Freight Network; Conducted International Audits for TRBA team.

Air/Ocean Customs Brokerage Supervisor

UPS Supply chain Solutions, Aiken, SC August 2016 to May 2019.

Night supervisor to newly hired employees (19) for the Lowe’s brokerage account acquired volume from the Savannah operation; Compiled training reference materials with new staff to include step by step processes for data entry for ocean and rail shipments, opening files and auditing files; Conducts and documents training and reviews audit results with employees to improve process; Train team lead new to the A/O department on processes; Train and develop lead for next level career opportunities; Conduct internal interviews for various positions as well as provide feedback and coaching for job opportunities; Coach and develop new employees to other job opportunities and provide information and guidance in other areas of interest within the UPS organization.

Small Package Customs Brokerage Supervisor

UPS Supply Chain Solutions, Aiken, SC July 2014-August 2016

Supervised accounts and employees assigned to designated letter to include Rating, FDA,

Holds, Training and Entry Review; Worked closely with ER, Training and Holds personnel to ensure entry processing errors were minimal while maintaining and exceeding expectations for team OMR with; contributions to the facility OMR; Implemented and maintained relations with Customized Brokerage Service accounts; Created and re-created SOP’s for Customers as needed; Conducted training with Customers and staffing of special accounts that are using CCT; Conduct internal interviews for various positions as well as provide feedback and coaching for job opportunities

Training & Compliance Supervisor

UPS Supply Chain Solutions, Aiken, SC January 2012 – July 2014

Supervised and developed trainers in customs compliance for ASP Trade Management Center; Works with Corporate Compliance team and local Management team to conduct quarterly and annual audits; Created Action Plans for compliance initiatives; Review and approval of training initiatives for the training department; Supervised training staff of 15 responsible for all new hire training classes as well as ongoing training for small package administrative staff; Conducted monthly meetings with management staff on training initiatives and to review Action Plan updates and compliance progress; Joined efforts with Brokerage Network Training to compile new hire training modules for conformity of training throughout the UPS Brokerage Network; East Division trainer for the Customer Collaboration Tool (CCT); Worked closely and travelled to the Atlanta operation to train in compliance initiatives and assist in the Annual Audit process with the Compliance team; Organized, researched and completed justification and rebuttals for Compliance Audit for bothAiken and Atlanta; Conduct internal interviews for various positions as well as provide feedback and coaching for job opportunities

Air/Oceam Customs Brokerage Supervisor

UPS Supply Chain Solutions, Aiken, SC July 2005-January 2012

(formerly known as Menlo Worldwide Trade Services); Start-up A/O department in Aiken SC; Train administrative employees to examine invoices and shipping documents; Train administrative employees to secure truckers and dispatch for container, LTL freight to established customers; Train administrative employees to interface with Customs and Border Protection, Freight Forwarders and Carriers for our Customers cargo; Implemented A/O Customers to the Aiken TMC including creating SOP’s, setting up Brokerage Fee Schedules, obtaining POA’s and initial customer setup; Created desk references for the administrative processors for data entry and Customs submission; Troubleshoot errors and rejects; work as liaison with CBP, Customer, Carrier, Freight forwarder to ensure all releases are secured and cargo is released; Post Entry to include entry corrections, submitting corrections and Protests to CBP; Trained and oversees payments processors in A/O payments to CBP; Conducted Quarterly Business Reviews on site with Customers as well as teleconference to include creating Power Point Presentations, reviewing data and working on initiatives for business growth; Implemented accounts from UPS brokerage locations that were absorbed in Aiken; Traveled to cover operations for Supervisors in other locations to include Atlanta, Charleston,Philadelphia, Tampa, Memphis and Newark

Import Analyst/Brokerage Supervisor

Menlo Worldwide Trade Services, Tampa, FL July 1999-June 2005

(formerly known as Emery Customs Brokers/Emery Worldwide); Examined invoices and shipping manifests, and other documents for conformity to tariff and customs regulations; Interfaced with Customs and Border Protection, customers, and/or field offices to affect release of incoming freight and resolve customs delays; Complete CF 7501 entry summary form for governmental report requirements; Exercised timely control over post entry matters, including billing revisions, Petitions and Protests; Joint sales with local freight account executives for Customs Brokerage opportunities

Export Air Freight Agent

Emery Worldwide, Atlanta. GA January 1998-July 1999

Examined shipping documents for conformity to export regulations; Interfaced with customers, airlines and/or field offices to coordinate overseas transportation within regulations; Maintained continuous client contact and follow-up.

Driver

Emery Worldwide, Atlanta, GA September 1996-January 1998

Pick up and Deliver both locally and for Gateway operations.

Driver

Southwest Motor Freight, Greenville, SC

OTR Driver 48 states and Canada

Special Training

Apparel, Textile Classification

Leadership 101

Supervisor Leadership School (ORD)

Franklin Covey Leadership

ESTA Certified

IATA CEIV Pharma Certification

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