Customer Service Representative

Brenda Frieler

Saint Cloud, MN

Efficient, detail oriented supervisor with over 15 years working alongside special needs adults. Extensive experience in teaching job and basic life skills to clients while overseeing staff and daily activities for a senior day program. Recognized for being a energetic caring person with a positive attitude. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Membership Representative

YMCA-Saint Cloud, MN

September 2022 to Present

Front desk Membership employee. Greet members when they arrive and leave. Give great customer service during all interactions. Make connections with members for a personalized experience. Start memberships via computer software, give tours of facilities, answer phones, complete cleaning duties including laundry. Help fundraise for yearly campaign. Complete office duties and mentor new employees.

Team Lead

WACOSA-Waite Park, MN

September 2009 to Present

As a direct support professional (10 years), my duties were to:

• Supervised clients on in-house jobs, community contracts and day program activities such as basic life skills, interviewing, and conduct on the job.

As a direct support professional Lead (2 years), my main focus was to

• Conduct janitorial performance measurements on all clients in all departments (200 plus clients) yearly.

• Keeping detailed daily data on clients as it pertained to their individual goals.

• Planned and carried out job specific trainings for staff in all departments. Presently as a Team Lead Senior Program (3 years),

• Supervise 5 staff.

• Assign job tasks and trainings via monthly schedules and team meetings.

• Oversee all programming activities, community outings, volunteer opportunities

• approve curriculum plans

• assure all company policies are being followed.

My skills include

• First aid and CPR

• CPI (de-escalation skill training)

• Person center training(245d)

• Medicine administration

• Emotional health training

• Sexual harassment and bullying prevention

• Autism training

• Dale Carnegie supervisor course on how to lead others. Personal Care Assistant

REM Home Care-Saint Cloud, MN

May 2008 to October 2009

• Delivered in-home care to individuals with disabilities.

• House hold chores as well as personal cares and medication management. Professional Childcare Provider

Licensed in-home, self-employed-Saint Cloud, MN

September 1994 to May 2008

Operated an in-home licensed child care program. I supervised up to 10 children ranging in age from infant to 11 years old. I ran a preschool curriculum daily, planned meals, rest/quite time, community activities and play. Worked with parents closely on how to best meet their child's needs and any goals they had for their child. Completed training in areas of child development, nutrition, best practices, physical and mental health, de-escalation techniques, and how a child learns and plays. Education

Associate's degree in General Studies

Saint Cloud State University - Saint Cloud, MN

September 1986 to April 1988

Skills

• Autism Experience

• Special Needs

• Medication Administration

• Childcare

• Organizational Skills

• Meal Preparation

• Behavioral Therapy

• Experience with Children

• Developmental Disabilities Experience

• Behavior Management (10+ years)

• Toddler Care

• Early Childhood Education

• Special Education

• Home Care

• Microsoft Office

• Management

• Cash Handling

• Conflict Management

• Cleaning Experience

• Supervising Experience

• Caregiving

Certifications and Licenses

Driver's License

April 2021 to December 2025

First Aid Certification

January 2024 to January 2026

Adult First Aid/CPR/AED

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