Customer Service Call Center

Manuel Mendoza

****. W. Melody Dr. Phoenix AZ

Cell: 520-***-**** – *************@******.***

Executive Profile

Results-driven Individual with self-confidence, integrity, and commitment to excellence. Creative, pragmatic and Proactive problem-solver; Organized and attentive to detail, with demonstrated time management skills. Strong research, mediation, and negotiation skills gained from work place experience. Performance driven and highly motivated to succeed. Skill Highlights

Risk Management Relationship Builder

Leadership/communication skills Self-motivated

Achiever Inbound/Outbound Call Center Experience

Customer Service Organized and detail-oriented

Customer Service:

• Ensured that best customer service experience was provided on every single call.

• Exceeded expectations for 5 months in a row with high quality assurance calls. Professional Experience

Fork lift Driver

March 2021 September 2024

BELLAVICTORIA

SUPERVISOR

• Loaded semis with Tons size Alfalfa (Hay) Bales

• Unloaded and loaded all incoming and outgoing shipments

• Would carry task on Forklift and Boom Forklift experience Fork Lift Driver

January 2023 September 2024

Tractor supply (Receiver)

• Unloaded all trailers and loaded semis

• Documented shipments and received

• Managed a crew of 10 employees

Patient Care Coordinator

February 2020 to April 2020

Corvel - Phoenix, AZ

• Forklift / Heavy machinery operator 7 yr experie Core Accomplishments

ce

Financial Services:

• Trained and coached over twelve (12) team members to the Credit Card department at Bank of America

• Acted as the departments "go-to" person for challenging calls and as the primary mentor for new employees.

• Assist patients submitting medical claims.

• Utilize multiple systems to process claims and utilize effective communication skills. Customer Service (Escalations)

June 2016 to February 2020

Bank of America - Phoenix, AZ

• Assisted associates with escalation calls.

• Investigate and decision daily incoming claims using multiple systems and tools. Medical Interpreter

June 2014 to June 2016

CYROCOM - Tucson, AZ

• Offered Spanish translation and interpretation services

• Demonstrated, exceptional communication skills to include conveying necessary information accurately. Assistant Manager

February 2011 to June 2014

Jiffy Lube - Tucson, AZ

• Ensuring all clients were provided the best car service in the city.

• Inspected and diagnosed mechanical equipment.

Education

Associate in Business General Requirements: Class of 2021 South Mountain Community College - Phoenix, AZ, United States

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