Customer Service Project Manager

RONALD MANUEL MORENO AGUIRRE

Sierras Dorada, Carretera Masaya Km 16.8, Casa R-26 Tercera Etapa • 82269207 • ***.*.********@*****.***

Professional Summary

Motivated professional with experience in processional environments and with knowledge in office administration, customer service, security, and service standards. Effective in helping management maintain order and compliance. Driven to apply more than 15 years of experience to improve operations.

Skills

Microsoft Office

Multitasking

Bilingual

Integrity

Management

Prioritizing

Compliance Standards

Work History

Project Manager, 04/2017 to 12/2021

Allied International – Van Nuys, CA / Tampa, FL

Works with team members to improve performance and implement training updates.

Develop and supervise security patrols of designated areas on foot and/or in vehicle.

Permit authorized persons to enter property and monitors entrances and exits.

Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.

Investigate and review daily activity reports and reports on accidents, incidents, and suspicious activities.

Paralegal Specialist, 06/2005 to 09/2015

California Army National Guard – Bell, CA

Investigated claims and prepared processing documentation.

Efficiently responded to and routed all Trial Defense Services inquiries to the assigned attorneys.

Worked as first point of contact for all new clients seeking legal services.

Tasked to calmly act as the first line of communication with clients who were frequently angry, upset, or worried; including some high-ranking officials.

Gathered facts and information by interviewing clients and potential witnesses involved in a case.

Performed legal research into State and Military policies and regulations.

Prepared and drafted motions and memorandum for records.

Reviewed documents for authenticity and regulation requirements. Legal Services Specialist, 12/2000 to 05/2005

United States Marine Corps – San Diego, CA

Performed initial client assessment and analysis to begin research process.

Productively organized resources and maintained office facilities and equipment.

Assisted attorneys in preparing wills, living wills and power of attorney documents for clients.

Referred potential clients to the appropriate channels for case management and assistance.

assisted attorneys during trial by keeping track of clients complete document packet. Education

Bachelor of Arts: Multidisciplinary Studies/Christian Ministry, 2018 Randall University - Oklahoma City, OK

Legal Service Course - Awarding Military Occupational Specialty, 2005 United States Army Judge Advocate General Legal Center - Charlottesville, VA

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