Customer Service Asset Protection

Beverly Swanagan

**** ****** ***

Kankankee, Illinois 60901

312-***-****

**********@*****.***

Profile

Career oriented analytical thinker with a proven ability to anticipate unique requirements and potential roadblocks in all situations. Continually develops strategies to minimize issues and deliver exceptional results. Effectively manages diverse tasks with varying degrees of complexity within fast paced environments by evaluating situations, assessing emergent needs and implementing solutions in an efficient manner.

Areas of Expertise

Customer Service

Photography

Management

Report Preparation

Observation

Asset Protection

Professional Experience

Amazon-University Park, IL. – (11/2021-Present)

. Package Handle

Halo Security Group-Security Officer – Chicago, IL - (3/2021 – 10/2021)

. Observe, monitor and secure the outer grounds against theft or vandalism.

. Report daily activity to command.

Allied Universal- Security Guard-Chicago, IL – (04/2017-03/2021)

Observe, monitor and secure the outer grounds against theft or vandalism.

Report daily activity to command.

Monterrey Security – Event Security Staff – Chicago, IL – (04/2015 – 4/2017)

Perform pat-down or hand-held wand searches of patrons who have triggered machine alarms, who are unable to pass through metal detectors or who have been randomly identified for such searches

Check patrons’ tickets to ensure that they are valid, and to determine whether patrons have designations that require special handling, such as providing photo identification

Monitor and authorize entrance and departure of employees, patrons and other persons to guard against theft and maintain security of premise

Urban Broadcast Media Company – Photographer – Chicago, IL – (08/2013 – 10/2014)

Determined desired images and picture composition; and selected and adjusted subjects, equipment and lighting to achieve desired effects

Developed and printed exposed film, using chemicals, touchup tools, and developing and printing equipment, or send film to photofinishing laboratories for processing

Woodlawn Community Dev Corp – Monitor – Chicago, IL – (06/2010 – 10/2011)

Monitored facilities, residents, visitors and staff via closed circuit camera and making rounds

Greeted residents, visitors, staff and vendors with a smile and enthusiasm, answered questions, disseminated information, provided directions, accepted delivered and announced presence to staff

Issued identification passes to visitors and vendors

Education

Southern Illinois University – Bachelor of Arts, Management/Family Economics – Carbondale, IL

Westinghouse High School – Diploma, Business – Chicago, IL

Credentials

Permanent Employee Registration Card (IL Dept of Financial and Professional Regulation)

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