Social Media Data Entry

CHELSEA LEE

*******@*****.*** – 216-***-**** - Cleveland, OH

PROFESSIONAL SUMMARY

An experienced Public Relations and Social Media Specialist who possesses excellent communication and organizational skills. Creative with comprehensive project designing experience turning a design into execution and seeking to leverage skills and knowledge to contribute to team success. An Industrious individual who works well in groups and enjoys doing hands-on work that will bring personal growth. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. EXPERIENCE

Guest Services Representative Cleveland, OH

Cleveland Hilton Downtown Jan. 2022 - Current

● Greet guests in a friendly and service-oriented manner as they arrive and check them both in and out, noting any special requirements, processing additional fees, and issuing room keys

● Prepare guest bills and process credit/debit payments to accurately update customer accounts with add-on charges

● Oversee guest service issues and handle discrepancies or report to management

● Utilize hotel software to update reservations, process payments, and maintain accurate guest records.

● Developed strong communication skills while working closely with other departments to ensure guest satisfaction. Front Desk Agent Findlay, OH

Hilton Garden Inn Jan 2023 - Nov. 2023

● Efficiently checked guests in and out, ensuring a smooth arrival and departure process

● Managed reservations via online booking system or direct phone contact with customers.

● Maintained knowledge of hotel amenities and services to provide accurate information to customers.

● Created daily reports of room availability for management review on a regular basis. Top Selling Associate Beachwood, OH

Bath and Body Works Feb. 2021-Dec. 2022

● Stocked and replenished merchandise according to the store's merchandising layout.

● Recommend high-quality items to customers based on their needs and preferences.

● Arranged merchandise in a visually pleasing and well-organized manner focusing on the item's accessibility and aesthetic appeal.

● Provided ongoing feedback to sales associates on their performance and areas of improvement. EDUCATION

Bowling Green State University (BGSU) Bowling Green, OH Bachelor of Arts in Public Relations; Marketing minor August 2024

Major GPA: 3.30/4.00; Overall GPA: 3.21/4.00

HONORS & AWARDS

Harold and Elaine Fisher Journalism Scholarship, Dean’s List (2 semesters), BGSU Hatchling Investee (2022-2023), Larry and Fran Weiss Journalism Scholarship

CAMPUS AND PROJECT EXPERIENCE

Media Assistant, BGSU Department of Wellness and Connection Sept. 2023 – Current Public Relations Consultant, Falcon Food Pantry Aug. 2023-Current Hatchling, BGSU College of Business Dec. 2022-April 2024 SKILLS

Language: Conversational French, Intermediate skilled in written French Technical: Proficient in Microsoft Office Suite/ Adobe, Content Strategizing, Web Content Development, Media Relations

*References Upon Request

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